Either of these options will point your browser directly to the Hub Manager web portal, at which point you are ready to begin tweaking all of the details related . Its all very strange that its all gone wrong together, hope they do something about it soon as its pretty annoying as right now am not sure if im on 4g or wifi! Option 12 was the solution to my problem. To run this troubleshooter (on Windows 10), follow the guidelines below: Once this is done, check if the issue is resolved. Turning off fast startup cleared up my problem. Thank you so much for your clear informations. Either your computer shows that there is no internet connectivity at all or that there is a connection but that you cant access the internet. I have a BT Smart Hub 2 and a BT Mini WiFi Home Hotspot. Customers of BT 's UK broadband service, specifically those with the provider's latest Smart Hub 2 (SH2) router, have been told to expect a firmware update over the next 4-5 weeks that should fix a bug with the device's WiFi (wireless) networking, which has caused connectivity problems on the 2.4GHz and 5GHz bands. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. 2. Make sure the "Connect automatically" option is ticked, then click on, You now need to enter the wireless key. That's the main reason I bought this device. If you have changed the password but forgotten it, refer to the Hub user guide or consult BT for further instructions. Same problem here too.and after your last comment they are quiet. nothing new with Samsung. Solved in option 2. If you are still experiencing issues. For example, WiFi repeaters and range extenders are notorious for introducing their own set of network stability and connection issues. number 5 worked for me. Blue light is on. I saved your site for any glitches in the future. No faults reported? 1. Common causes for internet connectivity issues include:if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'troubleshootingcentral_com-box-4','ezslot_11',111,'0','0'])};__ez_fad_position('div-gpt-ad-troubleshootingcentral_com-box-4-0'); To solve this problem, we must determine if the issue is isolated to one device or if it is impacting the entire network. If you are connecting to your primary router and still dont have internet, you will need to focus on your router next. An example of a router's IP address is 192.168..1 and you'd type it in just like that with nothing else. If you are still unable to connect, the problem is probably associated with the BT Hub. If this happens, you can easily install Wi-Fi driver in Compatibility Mode and check if it resolves the error. Unfortunately, you will need to set everything back up again, including updating default network adapters and reconnecting to your local network. I actually was using the same WiFi network on my phone and my laptop, after a while both on my phone and laptop it says connected but no Internet, however on my siblings phone all are working. I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. To reset the BT Home Hub (4 or 5) to factory setting, follow the guidelines below: Note: If the problem is not related to BT Hub, resetting it might not resolve the issue. If this doesn't work check the status of the lights (see below). Owner set up router, but setup CD could not complete the setup. That is why its recommended to only disable your firewall and antivirus temporarily to see if that fixes the issue. Here are some things to try: Check your Smart Hub is switched on; Check if your Smart Hub light is solid blue; Restart the hub and try connecting; Try again later. Make sure that you that have a wireless adapter installed, or install one following the adapter manufacturer's instructions. Visit our welcome pages for help getting started with your new products and extras>, Connecting a mobile phone, tablet or Kindle. 2. Take a small pointy object (a toothpick or a . Great with the screenshots too. Step 2) WD My Cloud has inet access, feature is turned on, and it says: "Connection Status Connected (Relay connection established)" so skipping to Step 5. Here is how to check your mobile data on Android while sharing a WiFi hotspot: If you are still experiencing the WiFi connected without internet error after going through all of the methods above, you may need to reset your entire network. If you have changed the password but forgotten it, refer to the Hub user guide or consult BT for further instructions. Move on to the next step below. I tried many methods myself. RESET YOUR ENTIRE network seems drastic and sounds like I may be digging a deeper hole. If your BT broadband is not working, the first thing you need to do is check whether there are problems with the BT service in your area. I suspect it may be a weird compatibility issue with Samsungs wifi hardware. It might just be a configuration issue, but you may have to replace that hardware piece. Did not work. This will prevent you from connecting to the internet even if there is a WiFi connection. If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. Either of these options will point your browser directly to the Hub Manager web portal, at which point you are ready to begin tweaking all of the details related to your setup. Let the process finish without interfering with your router in any way. If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). To get the best possible wireless performance we recommend a dual band wireless adapter. If the LED shows there is no connection, the next thing to check is whether there's a problem in your area. I've tried numerous times, rebooted the router, moved the devices so they are literally next to one another. function gennr(){var n=480678,t=new Date,e=t.getMonth()+1,r=t.getDay(),a=parseFloat("0. You need to check if this feature is enabled and if it is in allow or deny mode. Select the VPN connection you are actively using and hit the. Make a note of your Hub's wireless network name and password. 01:34 PM However, if there is a hardware problem like a damaged network card or router then you will have to contact a technician. Was weird as was loading stuff while the was beside the WiFi signal for a while but back to normal now. An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. Sorry, I cant fix my issue because it isnt a Laptop its a cellular phone and it hasnt a console, nor a Window OS. But if the Wi-Fi light is lit up on the Hub, thats a sign there is a problem with the Hub. Weve listed some expert tips to help you fix the problem quickly. But 2.4GHz is much more congested, both by neighbours' routers & as @mickevh alluded to, the myriad of other devices working on the 2.4GHz band. I dont know where would i be without your help. If the issue is still not fixed proceed to the next solution. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. You may need to bring up a list of available networks, find yours, and connect to it. There is an option to restrict access to devices as required (to limit use by kids etc). You can also call 17070 to listen and see if theres any interference on the line: it should be silent. Bro, so so so thank you very much, it was working. Here, both the laptop and phone say connected, but no internet access. I did all 10 and nothing has worked so far, anything else I can do? in. Upon your approval, it will install and fix your drivers. Here are some errors you may see: Chromecast Setup: Unable to connect to Chromecast Start adding back the extra components, and when your internet access drops again, you have found the faulty device. This is the second unit I've tried so clearly there is an issue with the hardware itself - I've not had any other issues with devices unable to connect to the WiFi, including numerous laptops, tablets and smartphones. If you are still unable to connect, you can try the next solution. The configuration website URL, such as 192.168.1.1 or 192.168.1.254, as well as the default user name and password . 05:16 PM 06:15 AM To update your WiFi driver, do the following. For users of the BT SmartHub system, accessing the system and administrative settings embedded in this hardware can be accomplished relatively easily. Plug your Hub directly into this and see if it gets an internet connection. Connect the Hub to your computer using a network cable. Hope this helps. In comparison to 2.4 GHz, a 5 GHz frequency allows faster speeds at a shorter range. Thank you so much. The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. I've even tried a factory reset without installing any additional apps and it still did it. Wait a few moments for it to connect. You should now be connected to your Hub. The router is a Fritzbox 7490 and it has been factory reset and had several firmware updates also. To do this, try to connect the PC via an Ethernet cable. Step 2 worked for me. Method 1: Disable the feature from your phone. On a friend's Huawei router both devices seemed ok. Because of this I gave up trying to fix it some time ago. Unknown Devices using my BT homehub. Connect your computer to your router or modem using an Ethernet cable and ensure you have internet access before moving forward. 21h39. Fix #6 seems to be missing something. They have solid driver databases and will always find the perfect version for your hardware. I mentioned about installing the latest Android version because I've read about people with this problem say it came about after the last Android update? You'll need to do this again in the "Confirm network key" text box. In this case, you can reset the router to default. We have 2 PCs connected to the router via Ethernet cables. Set it to , Using Googles DNS server addresses as an example, for the Preferred DNS server, enter . While the default DNS server settings work fine most of the time, it is possible that the configured DNS server may be currently down. In this piece, well be showing you a set of solutions that can easily be employed to resolve the issue, in quick time. Reset your TCP/IP configuration using the Command Prompt If either of these fixes the issue, then there is a problem with your phone wiring. Connecting a mobile phone, tablet or Kindle. They're on the back of your Hub. Just let it scan your PC and it will let you know about all your outdated or damaged drivers. If you want to disconnect then just click. Update the network adapter. If I turn off my mcAfee personal firewall and the Windows Defender, arent I exposing my computer to hackers, etc? Select your Hub from the list, Put in the Hub's wireless password and select, Windows will check the password and, if entered correctly, you'll be connected to the Hub. This suddenly started today, until now all perfect!! Your broadband can be activated any time up . Home Internet WiFi Connected But No Internet? Tnx so much it has worked I have rebooted, reset countless times, tried different channels, tried everything, a network engineer could do! If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. In such a situation, regaining complete control over your computer and data is just as important as restoring internet access. That's easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data to find out if BT is down in the local area. After installation, simply click the Start Scan button and then press on Repair All. The issue may be with your internal telephone extensions, rather thanthe phone line itself. Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. Press enter and this will open the device manager window. Tried and tested, this fixes most problems. The BT Home Hub is a wireless Internet router from BT.It is based on the IEEE 802.11g standard and also supports IEEE 802.11b devices. Check if you can access the internet now. I would like to add that this issue has plagued my Tab S4 since new and also my Galaxy S8. I now see the Router light on the extender turn green. I have problems connecting 5GHz and dual band devices wirelessly to the BT Hub. Bt Home Hub - posted in Web Browsing/Email and Other Internet Applications: Hi all, I am having a problem with my bt home hub software.I can connect to the internet ok but when I click on the hub . 24-06-2020 It works with the existing BT Fusion service . if BT is down in the local area. Note: In this solution, we will instruct Windows to update your WiFi network adapter, but it will need an active internet connection to look for the latest version and download it. Wrapping Up: Wi-Fi Connected But No Internet Access. It will still not connect. Step 2: Disconnect from your main BT Hub and connect either by Wi-Fi or ethernet to your old BT Hub, you should not have internet access, otherwise you're connected to your current hub. Nice job . This suddenly started today, until now all perfect!! 21h43, You know I'm wondering this as it was working perfectly fine before fb, Instagram and WhatsApp went down. Use the routers Smart Setup feature to set up the BT Hub again. 1. Use Windows Network Troubleshooter. Here is how to disable VPN on Windows: Even if disabling the VPN did not solve your no internet access but connected issue, do not re-enable it just yet. Not just malware, legitimate computer applications can also block internet access, even if your computer says that there is a WiFi connection. On turning the hub on, it goes to flashing orange, steady orange with orange broadband 'b', the 'b' then stops and the light then goes blue. Plug the modem in first, after about 30 seconds, then wait another few minutes before powering on the router. OnePlus Nord, Android phone connected to wifi but no internet! TOmorrow I am going to try one by one.. A well constructed set of procedures which were easy to follow and solved the problem at step 4. Once highlighted, click on. It is significant as it marks BTs departure away from traditional telecommunications services and towards Internet and media products. Im so grateful I did eventually come across this article! I am using wifi then get the message connected but no internet, or wifi disconnected. This check will help us narrow down the likely cause and then the correct method for solving your no internet access problem. Next, click on a dropdown to get help connecting different devices and operating systems. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. My connection was showing connected but no pages were loaded on browsers. Click on the dropdown for your Hub to get started. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. To fix: Press the Windows key + R and type "devmgmt.msc" in the Run dialog box. ( Next time I check wifi is connected to internet) If you are not an admin on your computer, then you will have to run the command in admin mode. Curious, that the outage of FB, etc would stop out WiFi connection working..I would suspect that they use some of the FB sites to confirm that WiFi is working.. #5 Worked like a gem! In order to figure out which resolution steps you need, you must determine if the WiFi connected but no internet error is impacting one single device or your entire local network. Again, you will need internet access to do this, so either establish an Ethernet connection or move to another device with working internet access. They're on the back of your Hub. Type: Generic Device. Try connecting to the same WiFi network with another computer or mobile device like an Android smartphone or an iPhone. It was the time and date settings. Huawei Points Program - Terms and Conditions, Connect your phone to the Hub's Wi-Fi network. Is your BT broadband playing up? This error is characterized by a tiny, yellow warning triangle with a black exclamation mark on Windows computers and by a black exclamation mark on Android and iPhone devices. Here's some tips to find the issue and get it fixed. In this case, you can reset the router to default. You can follow a series of simple steps to open the Hub Manager and begin customizing your administrative protocols. 07:18 PM OMG! Thanks for the helpful guide. The problem with the WiFi Connected No Internet issue is that it can stem from several different sources. BT Group's new state-of-the-art hub in Belfast is part of the company's Better Workplace Programme, one of the largest workplace improvement schemes of its type ever undertaken in the UK. Once you've identified the network you want to connect to, then put in the network password to join it. In a web browser type 192.168.1.254 in the address bar and press Enter. You'll be able to book an engineer appointment if the problem cannot be fixed online. 25 Comments. Copyright Windows Report 2023. 05-10-2021 In addition to common file types, such as documents, images, videos, and music, the app's user-friendly in The BT Smart Hub (formerly BT Home Hub) is a family of wireless residential gateway router modems distributed by BT for use with their own products and services and those of wholesale resellers (i.e. If not, you'll need an Airport card or a third-party wireless adapter, Click on the "Airport" icon (turning Airport on if necessary) to show a list of wireless networks that are in range of your computer, From the list find your Hub's network name (SSID) and click on it, Enter the Hub's wireless key. Another essential fix that you can apply is resetting the TCP/IP configuration of your computer using the Command Prompt: Turning off or disabling IPv6 on your system can be a quick fix when you experience no internet access issues. He also covers smart home tech, mesh Wi-Fi and electric bikes. Most likely, you will need to log in with your routers credentials which are NOT the same as your WiFi username and password. To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. Are you unable to connect to BT Home Hub router on your Windows PC? Choose the name of your Hub (SSID) and click, Now enter the security key and then click. If you're using a laptop with built-in wireless, turn wireless on by either using the wireless switch (if your computer has one) or activating wireless from within your wireless software. Right-click on your active network adapter and select, In the Properties window, scroll down until you see. Make sure you've ticked "Remember this network". (No power button? These may be located on the back of your router or may simply be admin if youve never changed them before. If not, you might have to contact Microsoft support team or BT Hubs technical support team. Thank you so much. what could be the possible reason for that? To disable this, do the following.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'troubleshootingcentral_com-leader-4','ezslot_26',133,'0','0'])};__ez_fad_position('div-gpt-ad-troubleshootingcentral_com-leader-4-0'); If your DNS cache becomes corrupted, either by malicious code or by technical glitches, it can cause a mismatch in your IP address. Method 1: Disable the feature from your phone. If you can open websites and browse the internet on other devices, then you can be sure that the issue is isolated to your computer. If the issue appears to be with your network, move on to the next section.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'troubleshootingcentral_com-large-mobile-banner-1','ezslot_20',127,'0','0'])};__ez_fad_position('div-gpt-ad-troubleshootingcentral_com-large-mobile-banner-1-0'); One of the first solutions to try is using the built-in Windows Network Troubleshooter. Once the network has been reset, reconnect to the internet by clicking on your internets taskbar icon. In the main area of the new window that opens, click on. BT Fusion was discontinued in 2009 following the introduction of cheaper alternatives to its communication protocols, namely services such as Skype. Click on the dropdown for your Hub to get started. Alternatively, your internet service provider may be down. These are your search results, please select one. I first tried options 11, 13 and 14 in random order, without success. 15-08-2020 Click or tap the network icon in the system tray at the bottom of the screen, You'll see a list of available wireless networks. 12:51 PM Dns address made the difference, After several hours trying to fix my issue, I found it here, extremely useful, thank you guys.