emails not sending to btinternet

15h04. This has made me want to look a bit further and so I found the Community. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. Ive also tried not using advanced settings at all with exactly the same results as described above. 26-08-2021 Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. 09-07-2019 23-04-2021 https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. Any suggestions please, User profile for user: Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. 19-12-2022 I cannot send even the simplest of messages this morning. I have a group of 14 people set up under Outlook 365. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. Examination of the message heads of the delayed emails might be informative. It's very annoying and slightly weird. Not receiving @btinternet email. When this happens. Switching email address if you have never done so before can feel like a daunting task. only. 10-07-2019 Tried on various devices with same result. 26-08-2021 So it seems to be something between Android and BT Mail. You may have to register before you can post: click the register link above to proceed. It's not just that there has been a delay. Just goes straight to outbox, then tries to send . I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). 23-04-2021 I can receive emails. 2. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. 14h08. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. The worrying thing is I don't know how many other emails I'm not receiving. Then power on the phone and iPad and tell me if it still has the problem. You should however check that your email clients are using the correct settings as per this link. Sadly not the same as my experience. None of the posts I have seen are the same as my problem however. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. Terms and conditions of the sale . I can take the same message and copy it into gmail and send from there and it gets through with no problem. - edited on Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! on on - last edited on 19-12-2022 How can we as customers get BTs attention and ensure that there is a fix? Incoming mail works, but unable to send anything. If you click on them we may earn a small commission. Townman, Gandalf, anneoconnor. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. This is NOT 'A solution'. Gmail and Outlook are two of the most popular. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. Apple may provide or recommend responses as a possible solution based on the information One further piece of information. 14h17, on What can we help with? http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on Yesterday, I managed to contact BT via webchat. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. 17h33. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. This isn't just a small delay. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. Customer: replied 2 years ago. 26-08-2021 on Any ideas? There'll likely be four of these, two from BT servers and two from Plusnet servers. We receive the following message when we try to send from our Mac. on You can link any BT email address to another broadband or Premium email billing account. Has anyone else encountered this and found a solution ? With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and Can you please hold the power button on the phone and iPad until you see a menu and choose power off. on Any ideas? As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. We have received reports that emails to btinternet.comemail addresses are being blocked. 15h31. . For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. Re: Emails from btinternet.com addresses not received. Log out of your email account then, Using an email program? The whole ISP domain is blocked. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. At my age, I just don't have the energy to set up a new email address and tell everyone.'. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Rest assured that we'll do our best to assist you or get you pointed in the right direction. If you're having problems, try logging in to webmail. Why? After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. MisterW, bobpullen. This sounds fiddly, but isn't necessarily. Go back to . For additional information, see the Global Shipping Program. I have entered the SMTP and IMAP details correctly but it still won't send. This was a pain, but I went along with it or else I couldnt use email. 13-07-2019 Accounts that are inactive for six months are deleted automatically. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. 23-04-2021 They must realise that they have a dreadful name. Townman, Gandalf. I feel there is something going between Google and Apple. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. The problem is also affected by the addressee. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. 'All of my contacts have it. A workaround would be to use another SMTP - for example gmail if you have a google account. 10h59. By posting your comment you agree to the house rules, The comments below have not been moderated, By , updated on ask a new question. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. We understand that you are experiencing issues sending emails. If not, how do we get a moderator involved? I can send & receive the bt emails using the Samsung mail app. Thank you anyway. To start the conversation again, simply Our standard shipping option is via Royal Mail airmail. They forecast a response within 72 hours. We have received reports that emails to btinternet.com email addresses are being blocked. This morning I clicked on the email icon on my phone and was again asked to login. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. Today all of our emails addresses would receive, but not send. I have the exact same problem. I can take the same message and copy it into gmail and send from there and it gets through with no problem. on In my view, the Postmaster group are doing it the wrong way round. by 23-04-2021 any proposed solutions on the community forums. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on This started suddenly about 5 or 6 weeks ago. on Why cant my email address have BT.com in the display name? Rachel Rickard Straus, Financial Mail On Sunday If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. 23-04-2021 19h37 on provided; every potential issue may involve several factors not detailed in the conversations @stevebrass Thanks, but same result as before. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. Our Gmail accounts work on all our devices. BT allows former customers to access a basic form of their email account for free. I know that I haven't received most of the emails sent from btinternet.com addresses at all. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". Many have had the same address since they first went online many years ago. What does this mean? I changed "Authentication" to "Password" and clicked on "Save". 10h38 It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. 25-08-2021 If that doesn't fix the problem, see the next section. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. 19h39. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. Thanks This is exactly the same as my issue - with the 993 / 465 too. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. You can send and receive messages, but not actively manage the account. About 4 days letter I get a reply saying the message could not be delivered. 20h31, on Although port 587 will usually work, port 465 is the recommended port. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 Emails from btinternet.com addresses not received. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. Maybe that's the issue, although there has been no problem up until yesterday. Apple disclaims any and all liability for the acts, . This will work as long as your old email account is still active. This amount is subject to change until you make payment. 6h21. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. As soon as I removed that link all was well again. Can send emails fine from any other account. BT internet email problem Hi. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". PaddyB. I can send & receive on my work email account using the Outlook app. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. Also, the web interface seems to be working just fine. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. 23-04-2021 Martin Gates, from Hampshire, has had an email account with Virgin Media for years. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . 11h40. 13h37, on It is very annoying, I hope you guys reach me out soon. If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. 13h52. 23-04-2021 on Those who leave have their email account terminated and closed 90 days later. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. View cart for details. 1) Set up an email address with a free service. After 6 mos., if selected you will be billed $10.99/mo. I then asked them to login to BT webmail and send me another email and that one came through straight away. I consistently receive this warning:whenever I try. By coincidence(? As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. Though any rejection on our side should be returned back to the sender as a bounce. Having the same problem myself today - unable to send emails from my @btinternet.com account. I have exactly the same problem and would love to get a solution. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. 18h40. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. Sending or receiving email. TalkTalk allows you to access your email account for 12 months after you switch. Sorry but how do I PM you, and what details do you need? Looks like no ones replied in a while. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter 21h18, I have got my email working again. Email headers can be found by looking at the email item's properties. Will post any update that I get. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. We repeated the test and the same thing happened. 3) Import all of your contacts from your old account to your new one. All other emails to other systems have no issues. 26-08-2021 BT L1 agent wasn't able to resolve and it has been passed to their email support team. What does this mean? 26-08-2021 Last Thursday, I stopped receiving email from my @btinternet.com account. Hopefully, we can get this resolved quickly. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. on Surface mail is also available; please e-mail us for . It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. 5) Set up an auto-responder message on your old email address. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred.