New Compressor is the"UPDATED UNIT with UPDATED SOFTWARE in the PCB. Wonder why they are going out of business.hmmm. My 2019 Kenmore 3 French door refrigerator stop working and cost me over $1000 for replacing LG linear compressor. Kenmore elite fridge model # 795-77579600 the inside lights stay on when doors are shut, which caused the lighting housing to melt, charred bulb sockets, a rise in temp and loss of contents, not to mention nearly starting a fire. I paid for a premium appliance to get a better value and longevity of my appliance and it hasn't lasted 3 years of normal use. I purchased a Kenmore refrigerator November 2017 and June 2019 the LG compressor failed. Would like to know what if anything is being done about this??? What a joke. $1,000.00 to repair (paid $2,500 for the refridgerator). Sears comes out, looks at it, and looks at me and said it was garbage and to start looking for a new fridge. Repair man to come in 10 days. As of today, 8/5/21, the unit has stopped cooling. Tech took one look at the 1-page warranty and stated it was not covered. In doing research, this compressor is known by both Sears & LG to be faulty and there have been previous class action lawsuits related to the compressor. It just stopped cooling. Sign in Submit a Complaint. My experience is similar to others. Our 4 yo LG side by side died due to faulty compressor. Refrigerator stopped working (cooling and freezing) October 2019. Every time I call I get the run around between departments. In April 2015,we purchased a Kenmore Elite Grab n Go refrigerator. This has a LG Linear Compressor. This is still way under the 10 year warranty on compressors. How can I get in on this lawsuit. Another year later and we are having the same issue. (4 The defect CODE shows on the Refrigerator and Freezer Display. I unplugged the refrigerator. I have been on the phone with Sears several times the past few days complaining about my refrigerator not working. We bought a Kenmore Elite LG refrigerator. I bought it in 2014. 1 cubic feet capacity, respectively. later it failed. The Sears techs come out, don't know the issue, and replace almost every part, the part being an "unoriginal" fails again, and again, and they keep charging labor and parts, and coming and repairing the same part. We bought an LG french door and 6/7/19 the compressor went out. They cannot give you a set time. Purchased Kenmore Elite Model # 795.73157.610 Manufacture Date 01/2018. The Refrigerator started working again some time later, but has now failed again. I called Sears home warranty and they couldn't get to me for 11 days, I bitched loud enough for them to agree to let me hire a third party person if I could get someone sooner and I did. I purchased my frig Feb. 2015. The Reason for the Kenmore Refrigerator Not Cooling. It was under warrantee with Sears. Due to covid there are very little refrigerators to choose from in the size I need and they are not immediately available. L G refrigerators with linear compressers are failing. We bought Kenmore 3 doors french door refrigerator in 2019 and the compressor stop working in Jan. 2022. Just found out about this recall online now. We need another lawsuit but apparently LG has filed bankruptcy. We accepted the plan. I have the same issue as many of the above individuals. We purchased our Kenmore elite refrigerator which we discovered is really an LG in December 2017. This model is no longer available or might have limited distribution. He contacted scheduler and said they could be out one day earlier, May 9th. Our refrigerator is 3 years old and they said fortunately the compressor is covered but labor is $650! Bought Kenmore Elite Model # 79551833412 from Sears Store. The ice maker has stopped producing ice and makes noise that doesn't sound normal. I purchased an Elite Refrigerator made by LG November, 2017 and it stopped working September 23, 2019. The morning of the appointment we received a text that a technician would be arriving between 9:46 am - 11:16 am. Well now it has stopped working and we can't even find anyone to come out and service it since it's a Sears Kenmore Elite! In addition, I lost approximately $200 (or more) in food. Scheduled appt for repair 4/17/20. Purchased a Kenmore Elite in December 2018. Repair finally came. Simply outrageous will never by LG anything again. All sears wants to do is sell. My question is, it is a recall for that door condition. The very best way to ensure you're getting the correct specs is to download the owner's manual which should contain all the information you need, including full specifications of your Kenmore 795.7105. LG Center sent two technicians (costly) that misdiagnose after 2nd trip never came back & don't want them back. Howver, had to call Sears to come work on it June 2018. So the fridge has lasted only 4.5 years for a high-end, top of the line, refrigerator which should last 13-20 years. Please help!! My Kenmore Elite 74015 30.6 cu. So we pray it holds out because that's a chunk of change that we just don't have at the drop of a hat. The Sears repair man did not show up until around 6pm. The builder that did my house had Sears as the appliance supplier unfortunately. I lost all my food, Xmas dinner, etc. Whether it's Kenmore Elite refrigerator door parts, model 795 parts, bottom freezer refrigerator model parts that you need, Sears PartsDirect is likely to have what you need to fix your refrigerator. Had to buy another Refrigerator. I will never buy another LG product or recommend it to anyone. 210) everything was good until 4 months ago when the ice maker stopped working. If there is class action, what do we need to be part of it? No one ever did. We should do this every year until we get a judge that holds these guys accountable. I have never been so disgusted with the lack of a company trying to resolve an issue. We are still waiting on the last part to arrive and be installed. It's a side by side. The compressor is not running. I will continue to search for submitting a proper claim. We purchased a Kenmore Elite Refrigerator model #795.73157.610 right after we bought it. Tech support check and schedule tech to come out today. will never buy anything "LG" in the future unless i read an awful lot of good news about how they have improved. no wonder SEARS went out of business!!!!!!! I have a house full of lg appliances and have had problems with all of them resulting in repair or replacement. Now the repair service has to order the parts and we are still without a refrigerator. Purchased grab-n-go kenmore elite in June 2016 for @ 2000 795-79033.411. October 2019 it died stopped cooling in both refrigerator and the freezer water leaking out of the ice maker as the ice melted. Kenmore Elite Bottom Freezer 795.74022.412 fridge staying cool, but not fully freezing ice pops, ice cream. Im all for legal action against them both. I bought my Kenmore grab and go refrigerator in 2016 pair 1600.dollars for it and now 3 years later it has quit completely. To the group of investors who bought out Sears, you can stick this brand up your giggy! Have been 3 months without a refrigerator and Sears still will not repair the faulty compressor in our Kenmore Elite french door refrigerator. I invested in a new refrigerator 5-6 years ago Thinking I would be set for many years. Why is LG allowed to keep putting these faulty compressors into any product? I have another appointment on April 28, 2020 to replace and/or repair free of charge based on the 90 day warranty. It has a tube heater, but you can't get to it. Sad that foreign made products are made so inferior. After 4 years the compressor gone bad. Two weeks. My light dodo melted a long time ago and my icee maker quit too. + we had to pay for a $89. I've never paid as much for a refrigerator as I did for this one and I've never had any issues with any other refrigerator that I have ever owned but this one! LFX 289685/00 April of 2019. Since it was in the middle of our vacations rescheduled, told them we had it checked out by another company, he said it was a compressor and only a sears tech could do the warranty on the compressor. 99. . Please keep in mind, at this point we had to throw away about $300 worth of food from our fridge due to the compressor going out. However in less than two years the compressor died on our new expensive Kenmore elite. Purchased a Kenmore Elite bottom freezer model 795.73153.610 in August if 2019. Due to the volume of these fridges dying it took 6 weeks to even get a sears repairmen to come look at it and another 6 weeks to get the parts in due to the backorder backlog. Terrible waste of $800.00 dollars. Now a cooling issue. Model Number: 21Cu.Ft. I have photos. He recommends Frigidaire only and the high end which is Electrolux. Did my time to file a claim expire? Compressor went out in under 2 years. now the ice maker fan has another error. We are out of $5,000.00. I believed that Kenmore was one of the best now I believe they re the worst. The old Sears was a place you could trust, but this has destroyed my trust in every buying anything made by Sears or LG. I am a 69 year old widow. I contacted our local news agency as this is just ridiculous worst product ever and worst customer service ever. Rave Reviews I thought we shopped and bought a product to last and had good reviews. Now out of warranty and it took 2 weeks for service tech to come out, to say it's now the fan. According to the recall notice, LG has received 82 reports of incidents involving a condenser fan motor failure due to this problem, specifically described as condenser arcing and smoking. One even went so far as to say they wouldnt touch it with a 10 foot pole! ft. French Door Bottom-Freezer Refrigerator October 11, 2014 less than 5 years ago about two weeks ago my freezer stop working. No one will touch LG! But I was told it might not last. I am living on social security and have very little extra money to cover these repairs to my refrigerator. Says it will cost $659 to repair, but he didn't address the rest of the issues. Spent $629 for labor on repairs (compressor was under warranty). Took 1 week to get someone to look at it. Also was told it was probably the compressor as guessing now that they are aware of the issues re; these fridges. Sears service provided poor responses across 2 months, continued to slide schedule and then finally cancelled. The kicker was when I asked if they were replacing the compressor with a different compressor I was told it was the same compressor!!! 2015 Kenmore Elite Model 795.72483.410. Obviously, we had to spend another $2400 for a new LG as the Kenmore is now a "permanent fixture" in the garage.Thank goodness I bought a Protection Agreement, so the major frustration is that this situation has gone on for almost 6 months. Was told the compressor overheated & refrigerant leaked out. We called different repair places in the area and no will work on LG Refrigerators. VERY limited income. I purchased a kenmore Elite refrigerator in August of 2015. I have a Kenmore Elite Refrigerator model# 25344733102. We also purchased a Kenmore Elite three door refrigerator, model No. In 2016. I gave Sears a call which they charged me $100 again to get their service tech evaluation on the refrigerator failure and they gave me an appointment a week out which turned into two weeks before a tech was able to see and repair the refrigerator. Customer service is just a bunch of dopes and you never get anywhere. Our unit was purchased in Dec 2018. It covered everything. I would like to know of any class action suites against the manufacturer or Sears for selling this low-quality, high-priced failure. Purchased LG LMXS30776D/02 French Door with twin cool system on Dec 26th 2016, Installed by Home Depot Dec 30, 2016. First a recall, then the ice maker, now it produces no cold air at all. Cannot reach Sears or the manufacturer. I purchased my Kenmore Elite, Grab and Go, Side by Side, Stainless steel, Counter Depth, model 51683, refrigerator around 7/17/2017 and the compressor went out on around August 9, 2019. Sears couldn't get a repairman to my house for over 2 weeks, so I called an independent repairman. Refrigerators should last more then 2 yrs. 3 months without a fridge! Purchased a Kenmore Elite refrigerator 79574093410 in October of 2018, Ditto to all of this.have Kenmore frig as others do. For more Kenmore and Kenmore Elite refrigerator model 795 troubleshooting tips, visit the PartsDirect repair help section. Water leeks from the bottom freezer out onto the floor. My LG French door refrigerator with bottom freezer bought from Sears November 2013 so it lasted almost 6 years BUT now I'm not eligible for the recent five year extension on covering the labor LG recently came out with. (86 pages) Sounds like not worth it. My kenmore with lg compressor went out .3 years old.nothing but thecrun around from both sears and LG .3 weeks of phone calls and neither wants to take any resposibility .i dont think i will ever by another product from either company.customer service is terrible. Same issue as the hundreds have expressed prior to my comment. The compresser will finally quit. Paid $89 for service charge. LG ice maker not working model LFX31925ST/00, after many issues, not making ice, ice dam in throat of dispenser and now the tray broke while rotating to release cubes, we no longer have a functioning ice maker. I am interested in any information on a class action suit regarding this particular product. So, I asked for a number for Kenmore and the number took me right back to Sears service. They got my money, for falsely pushing products that claim ( and are priced in line with) to be equal to or superior to the others lined up next to them in the store. Now it is almost 5 years old and the compressor is out. It is alleged that the compressors fail on the refrigerators within the first ten years of use. A&E sends same repair man to my house without the part and says LG only assigned an assessment call. I called Sears customer service and scheduled an appointment for a tech diagnosis and repair on Friday, April 17, 2020. Bought a L.G fridge freezer in November 2016. I spent 3 hours on the phone getting bounced between Kenmore, Sears and LG and my call "dropped" four different times. So disappointed in this product! We requested a second visit, the same tech showed same story about the bad parts, this time I asked him again hiw can all these parts failed at same time. . Model # 795.79044.310. We did not purchase a Sears service agreement so how can they just null in void a manufacture warranty for the parts contained in the frig by another company? 5 years ago from Sears. We were put on the emergency list - that means a service repairman will be out in a week - unbelievable. We were concerned and called a repairman out. However, LG will not honor the Kenmore Compressor warranty. He said that's just the way they sound. Two service appointments were set up and no one showed up the latest being this week. I was never notified about them class action suit against them but fully intend to look into it. The $2000 Kenmore fridge Died in the 19th month! Entirely unbelievable! No more sears for.me!! I called local repairmen but they said only Sears can fix it under warranty. My frig model is LFXS30766/86. The part was backordered. I too, bought a Kenmore Elite (really LG ) Trio refrigerator, with bottom freezer, in April 2015. History would suggest that we will be in the same position in another 6 months down the road. From reading all these comments, the compressor is obviously an issue & should be recalled! Fridge stopped working and I called customer service 888 536-6673 and was told by rep Carmen that due to recall and class action lawsuit if the problem was the compressor which has a 10 year warranty I would only be charged a $129 service call, the compressor and its installation would be free of charge. The compressor was confirmed by an independent repair man as needing to be replaced at the cost of nearly $1200, today, October 21, 2022. The LG compressor failed last month. Has worked GREAT until the 17th. This LG model compressor is defective and the local appliance repairman refused to service it because of its faulty nature and history of class action lawsuits. At these prices augh. Call Sears they want money and get in a monthly paying program to get service contract. This is around 2 years and 1 month. Would love to joing a class action suit against Sears/Kenmore. Can't get service call from Sears until July 8th. Original review: Jan. 19, 2023. They also told me this is a widespread issue and he even knew the model numbers by heart because of the number of calls he gets. For what we paid for it I figured we would get a lot of years out of it. I am extremely unhappy. Called LG who sent out a repairman a week or so later. Have to wait until the 19th for another tech to come out to "diagnose"issue and of course he will have no parts so that means more part orders and waiting for the next available appointment. Now, not only is the ice maker not working, but the fridge won't cool below 52 degrees. Just learning about Kenmore/LG refrigerators. It is the compressor. This is a $2500+ refrigerator that make it exactly 6 years. My husband and I bought our Sears Kenmore Elite in October of 2015. They came out and replaced the operation panel and it worked for a couple of hours - I called them back and he said the compressor was bad and would keep blowing everything. I will not ever purchase another Kenmore product. Share the good news, like us, and tweet. Standard . Lost $279.00 in Groceries. It is now July 2018 and the refrigerator has gone out again! Freezer and Refrigerator quit keeping product cold. I own a Kenmore refrigerator with an LG compressor, i have paid to have this replaced, LG has recalled this compressor. LG KNOWN by another nameKENMORE ELITE. Not cooling and food went bad. I really believe this is unacceptable and something should be done. I have model#. Model Number 795.74033.411 Brand Sears Kenmore Age 1-5 years . ft. large capacity French door refrigerator is roomy enough for all of your favorite foods and drinks. The food heated up and I have thrown everything out as it could be dangerous to consume. Call Sears they would be able to ilook at it in a month. Lost all our food. November 2012 I purchased a Kenmore Elite French door refrigerator model 795.71053.014. You'll find it at . I called back and asked to speak to "higher up" and was transferred 6 times and the last response was, we are Sears, this is a Kenmore issue. Amazon.com: water filter kenmore elite 795. . I would like an reimbursement for this repair. May 2018, I purchased a Kenmore Elite French Door Refrigerator with a lower freezer unit, model #795-74025412 (28 cu. Refrigerator Kenmore Elite 795.7218 Series Use & Care Manual. If LG produced a product that I purchased for thousands of dollars, why arent they repairing them? the problem is not the ice maker because that has been turned off. I bought a Kenmore Grab-N-Go 23.9 cubic foot refrigerator in April 2017. Set up the system and said there is no pressure. When I called LG they saod they would give me numbers to call for a tech to come out service charge alone would be 95.00. I want it replaced or repaired. Ice maker went out within 2 years. This has had me so worried and sick to think how low Sears has got. I have a different problem my year and a half year old Sears/LG manufactured refrigerator. Please help! Sears could not get tech out until July 19. My husband and I purchased an LG French door refrigerator January 25, 2021. Bought a Kenmore Elite, model # 798.73153.610 from Sears. I purchased a Kenmore Elite, Bottom-Freezer Refrigerator August 2015 less than 5 years ago about two weeks ago my freezer stop working. What can I do? Serice call total of $514. The Grab-N-Go door is an unhelpful gimmick that spoils this refrigerator's potential. We were left with over $300 worth of spoiled food that we were never compensated for, even though the extended warranty claims to cover lost food. I paid $2,760 for it; now I don't know whether to try to get it repaired or buy a new one. Im senior on social security. I am beyond frustrated that not only was food ruined, but my medications that must be refrigerated at a stable temperature were also ruined. The is the first time that we have ever experienced a situation like this with a Sears product! Model #795-73139-410. Everything was defrosted. Wife and I are in our 70s and can not function without fridge so called independent contractor to fix. We are spreading the word: Do not buy an LG refrigerator because it is not worth $3,000 when it does not last even 2 years and LG does not care about their customersthey only care about making the quick $$$. Main Category. Scheduled a tech to test it and the day before he arrived, the freezer completely stopped cooling. Your Recalls and Product Safety Alerts; Amazon Assistant; Help; English United States. Complete list of Sears / Kenmore Elite Refrigerator complaints. Purchased a Kenmore Elite Bottom Freezer Model 795.7249 in the fall of 2017. 74025. The sell crapy items and don't offer support. I would like my money back for this refrigerator as well. I purchased a Kenmore Elite refrigerator from Sears on July 2016 for $2300 (Model 795.74023.411). Chgo IL. are there any class actions involving this product? Tech put his hand on the compressor and said it was way too hot. 4/28/20. The equivalent new refrigerator costs $3,300. I purchased a Kenmore Elite refrigerator in November of 2015. If so, please add me. ft.). I purchased a 3 door kenmore with filtered water through the door. ENERGY STAR. Since this is a standard depth refrigerator it stands away from the counters so it will fit is a 33 wide by 66 high space. We tried cleaning the coils and is still didn't work. Bought a kenmore elite refrigerator with a LG compressor a little over 5 years ago (Feb 2017) it stopped working had a repair person to come out and said it needed a new compressor. The seller bought in 2014 and compressor is still under warranty. I bought a Kenmore Elite in May 2014. I purchased a Kenmore Elite (79575043610) when I built my house. Have elected to replace frig rather than risk a fix that may not keep me going for a reasonable length of time. Good thing Sears is in bankruptcy, as I will never buy another Sears product. DO NOT PURCHASE this refrigerator. I had purchased the extended warranty for a couple of hundred of dollars after spending over $2,000.00 for the refrigerator. I bought a Kenmore elite refrigerator in 2018 only to learn it is an LG and my compressor has died and they want $950 to install a new one.