We apologize for the frustration you have experienced. Worlds largest manufacturer of Hot Tubs sold directly to the public at wholesale prices. We've been playing on both sides of the fence for four or five years now. I spoke with Tonya in Johnson City in early October and she stated she would take care of it and let me know when the panel will be repaired. Richard Moody has answered my prayers, it does help me with relief from neuropathic pain. But thats given you ever get it built and delivered. But Aqua Living and thus far the company that supplies Marty called LPI, have not supported the warranty or been responsive or professional from the start. He Told me I should just find the part on another website. Provincial ease meets rustic refinement in our dust aqua accent cabinet. On January 7 2023 we went to get in the hot tub and discovered the water was cold and found a tripped breaker. When calling them back the person on the phone is rude and made me wait about 10 minutes. ***** and ****
There was another air diverter for the lounger that was broken upon delivery but all of a sudden started working after a week or so. There are probably 50 brands better. The right chemical mixture is critical in keeping the water quality of your spa at a safe and pleasing level. Youre someone who loves to pamper yourself with manicures. Your regional case manager and technician scheduling agent are reviewing case. Spa Pillows are one of the simplest parts of the system to maintain. At the end of August, LPI, Inc. , a hot tub manufacturer operating from three east coast facilities and producing a variety of acrylic spa brands, announced it will be transitioning away from wholesale dealers and going to a 100% retail direct model in the United States in 2021. All products are proudly made in the USA. BLUETOOTH EARBUDS WASH Cleaning Pen Brush Anti-clogging For Wireless Earphones F - $14.63. They also delivered it with the wrong cover, we wanted the soft cover with the lift, and they delivered it with the hard cover. Once we filled the tub we noticed that the Tuff cover does not sit correctly on the tub and it leaks out hot air and makes it so we have ice build up. Im in Colorado and order a spa last year. I would just like my money back so I can go purchase a hot tub cover with the metal strips built in. lpi aqua living. LPI is responsive but not actually taking care of the core issue and they need to be held accountable. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Just like any other component of your hot tub, the pillows are best protected by a clean filter, clean spa and proper chemical treatment. Spa Repair & Swim Spa Maintenance, If you're looking to buy a swim spa one of the first questions you ask is "are swim spas high maintenance?" They claim their pricing is substantially less than traditional retail because they can keep their overhead and costs down with their sales and distribution model. FOR SALE! Jul 28, 2020 LPI, Inc. recently announced its acquisition of Phoenix-based Tuff Spas and its patented hard-top cover. Response. After some thought, we purchased the G-7 and just love it. Im beginning to wonder if Ive gotten ripped off.. We are going through the same issues. Upon receiving it home and after the installation I realized that what I purchased is not what I received. Text Size:millwork district dubuque apartments why did jillian leave workaholics. Aqua Living2023-02-01T14:06:23-05:00February 1st, 2023|Comments Off on Will a Hot Tub Mess Up My Nails? She made sure I got everything I needed and made sure I understood how to care for my G-2 Tranquility Spa. Discover the wellness and relaxation that a hot tub or spa can bring to your home with Aqua Living Factory Outlets. I have been making payments. Very sketchy but they have no problem charging me monthly payments while I am left to wonder if this is even a legitimate company. Im out 500$ , my credit is down 100 points and i have no hottub. Oct 30, 2018. While cracks can cause leaks, scratches can cause discomfort for users and become grooves for collection of debris and bacteria. Sincerely. Sincerely,
Learn how to properly clean & maintain the longevity of your spa cover. Aqua Living Factory Outlets is a company that sells a wide variety of hot tub and swim spa products. Submitting a response indicates a willingness to work with customers to make things right. A corner hot tub might be just what youre looking for. He found a wire was not connected at the factory. With detailed information on each of the hot tubs,you will discover new features and what to lookfor when picking out your dream spa. Yet, our baths are about so much more than aesthetics. Aqua Living Factory Outlets Houston Wellness and Fitness Services Follow View all 5 employees About us Website https://aqualivingstores.com/spas/ Industries Wellness and Fitness Services Company. Upgrade Your Experience Hot Tub Pergola $ 4,995.00 5.00 out of 5 Swim Spa Steps 0 Cantilevered Umbrella $ 299.00 0 Cover Valet $ 249.99 0 1 2 6 Next I submitted another warranty claim about the magnets, the stereo not working, and several of the lights not working, in addition to still not having the replacement enclosure parts. This tub is clearly a lemon that is costing me a fortune in electricity and has numerous failed components and issues from the factory. The overall objective of the IGAD LPI is to enhance the contribution of the livestock sector to sustainable food security and poverty reduction in the IGAD region. Beware. Being able to chat with other residents becomes an important part of many peoples . Simply start adding items to your cart or contact us if you have any questions. We also had issues with communications from the company for a long period of time. I was hoping they would make things right so that I didn't have to give them this review. I think they will claim bankrupt soon and keep all of the money and not owe anyone anything. Without a doubt I will never purchase anything from this company ever again.
Initiative (LPI) through the Food and Agriculture Organisation of the United Nations (FAO), with the financial support of the European Commission. The customer representatives have been nothing but roadblocks and excuses. Now we were told it was fixed, however we are having the same exact issue as last year and this have a 5 year warranty on the tub and a lifetime warranty on the cover and neither is being honored. SWIM SERIES Dig through our best stories from the magazine, all sorted by category for easy surfing. What state do you live? A leak from your hot tub might be alarming, but its often easily fixed. Thats just insane for a person being 5 days late to make a payment. Aqua Living Factory Outlets LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. on 5 Unique Valentines Day Hot Tub and Spa Experiences, on Are Swim Spas High Maintenance? Probably due to illegal aliens working there with no leadership. Terrible quality control and customer service. 04/22/2022. Home; Shops; About Us; Contact; Careers; Service Request; LPI Inc. builds our entire line of products from our 320,000 square . To The Trade. See our Beginners Guide to Buying a Hot Tub. Below are must have products from our top sellers. Get the best hot tubs at the best prices! We purchased a swim spa in March 2022 from a local dealer in Pensacola, under the agreement that a damaged corner panel would be replaced under warranty by the company (LPI). inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, TN. Must read before buying from LPI Inc. or Aqua Living Factory Outlets. (The consumer indicated he/she DID NOT accept the response from the business.). How do you choose the best hot tub for back pain? Easy, done. In early July, we rec'd a 34.5" tall panel for a hot tub, which is NOT what was ordered (54.5" tall). Based on published estimates, we believe that there are approximately 42,000 patients in the United States and 67,000 patients in Europe living with WAIHA. This is due to breaks in payment and paying less than the monthly minimum. With their unique corner-accommodating shape, these types of hot tubs can easily fit into most indoor and outdoor, Ergonomic seats, dozens of powerful jets and mesmerizing lights these are just some of the things that luxury hot tubs can offer. User Friendly System Controls Topside. Pool Professionals Pipeline is a robust jobseeker education program to attract new talent to the aquatics industry. I wrote LPI,INC on this invoice. We've got 5 unique Valentine's Day hot tub and spa experiences that will make this and all the years after a day to remember. Find manufacturers and suppliers in the most extensive searchable database in the industry. BUYER BEWARE!!!!!!! After roughly 6 months I finally received the filters and enclosure panel, and a repairman was sent out to diagnose the stereo. Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. The outlet brand was recently rebranded from the RecDirect Factory Outlet name, though they have continued to sell many of the same spa models, including the Dr . The account has continued to accrue fees and interest. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The panels are on back order and when the materials are received, these will be made and shipped for installation. Aqua Living Factory Outlets 12 reviews Claimed Hot Tub & Pool See all 76 photos Write a review Add photo Location & Hours Suggest an edit 6414 Horsepen Rd Richmond, VA 23226 Get directions Amenities and More Accepts Credit Cards Accepts Android Pay Accepts Apple Pay Accepts Cryptocurrency 6 More Attributes Ask the Community Ask a question Q: However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. Payment 324861127699. Join other industry pros who get pertinent, fast-reading nationwide stories delivered twice a week to their inbox with AQUA Today. This business is deceitful and your warranty is pretty useless if they dont respond. Fortunately, we are blessed to be on the right side of what this has done in our industry. LPI is also moving away from dealer-based sales and going customer-direct. If you have a dog, youre probably used to them going everywhere with you. New Patient Forms; About; Contact Us; lpi aqua living. Full Foam. However, within the last few months the customer service department in TN have been outstanding to work with. We are the largest hot tub retailer in the . If there are only a few people you plan on inviting into your hot tub (lucky them! By focusing on the motions and movements of the program . A hole in your hot tub cover is going to render it relatively ineffective when it comes to heat preservation and protection from debris and pests. Paid for it in early May. They are cheaply made and are not very energy efficienct. **** still has not shipped this panel. In the end my 4,200$ hot tub will cost well over 8,000$. It was a unit that had a damaged enclosure, but the dealer assured us the damaged parts. A hot tub that doesnt heat properly is understandably frustrating. Home; Services; New Patient Center. Both Gary and the customer service have been wonderful to work with. LPI is a dynamic . Debi Helton inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, Tennessee, United States 44 connections Find the perfect home furnishings at Hayneedle, where you can buy online while you explore our room designs and curated looks for tips, ideas & inspiration to help you along the way. but communication is key to success. We currently have been carrying out bucks to fill the tub. Our exclusive components, processes, and features will allow you to do what you deserve, relax. This demand led LPI to make what Hatley says were very tough decisions about the future of the company. It came in December of 2021. I cannot recommend this place enough. As of writing this article, the Aqua Living website claims to have the following factory outlets : Been waiting 10 weeks for hot tub from this company. I am ready to drive this back to them. Learn how to avoid this issue and quickly fix it if it does occur. Their partnerships are a major reason why we are here today.. What else is the plan. Numerous emails and messages went unanswered to **** from customer service. I had a cheap Dreammaker spa prior to this I purchased thru Wayfair with zero issues in 6 years of ownership. BBB Business Profiles may not be reproduced for sales or promotional purposes. Seating: 3 Gallons: 350 Weight: 945 lbs. If I would have read these BBB complaints I would have never bought from yall. There are numerous other issues like the touchscreen not working properly (Catalina claiming that it doesn't work when wet!!??? We even offer swim spas for athletes and physical therapy. There has to be a law against being 2-3 months late to deliver merchandise and expecting payment. (this was one of the main reasons I bought this specific spa as the salesman ****** said it was a "great" sound system.) Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Scotty Baker . My experience with this company could fill a book. We have found information that says there is cooling off period and think this would apply. They are a subsidiary of the larger LPI International, which comes out of Tennessee. With the strength of our retail stores doing so well over the last couple years, and the improving economic conditions, we felt like we needed to choose this direction and put all of our efforts into going into the retail world.. Click on an image below to learn more about the product. Per invoices and signed completion of service, the only remaining issues are the panels and pressure diagnosis. It's estimated that there, Aqua Living2023-02-08T09:27:34-05:00February 8th, 2023|Comments Off on Are Swim Spas High Maintenance? Your new hot tub is a major financial investment. AQUA LIVING FACTORY OUTLETS 505 Twin Oaks Dr., Johnson City, Tennessee, United States, 37601-7610 Sharing is caring! After months of waiting, yes months we finally got it delivered. Grow your business. It is made out of medium density fiber board offering great durabiliy and strength, increasing product life span. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Jacuzzi Group Names Licensing Agency Beanstalk for Global Representation, Pentair Honored for Impact by Real Leaders, PHTA Leadership Certificate Program, Powered by Cornell University. You were advised that the payments would be acceptable. I asked if there was something that could be checked, like a sensor. They began drafting 50.00/month from my disability account on the 3rd of the month, yet reported to the credit bureau that I was in collections. Now I am told it will be in production on 1/8. The tub is clearly a lemon and a consumer product claim attorney agrees. With our AnyTemp System you can enjoy daily hydrotherapy, exercise . After going home, we did research on LPI, INC and found that they were not a reputable company. LPI Inc. builds our entire line of products from our 320,000 square foot manufacturing center, and ships nationwide to our retail stores. So I paid thousands of dollars for 1.5 years of a hot tub that will now have to go to the dump. SpaRetailer is the definitive trade publication for the hot tub industry, committed exclusively to reporting vital market research and practical tips to aid spa retailers in the day-to-day operation of their businesses. . I reported this problem about receiving defective merchandise under 60 days and Visa has refunded tne $8690. 1.3K views, 4 likes, 0 loves, 0 comments, 1 shares, Facebook Watch Videos from Aqua Living Factory Outlets: #NEWS: LPI, Inc. doing its part to help curb COVID infection rates. . The original terms for the financing loan were for 18 months, the balance remaining is primarily accrued interest and late fees. The variety of hot tub styles, which are offered at a range of price points, enables almost anyone to have a spa-like experience, Aqua Living2023-02-28T13:08:49-05:00February 27th, 2023|0 Comments, If there are only a few people you plan on inviting into your hot tub (lucky them! I had very similar situation. 8 Perimeter LED lights. Fortunately, issues with your spa heater are often easily fixed. There are, Aqua Living2023-02-07T10:43:14-05:00February 6th, 2023|Comments Off on Best Spas and Hot Tub for Back Pain. Wonder what the long-term implications on quality, service/warranty is. Its already three weeks past the original estimated delivery date!! We are the largest hot tub retailer in the United States with over 50 locations across the country and offer financing options for many of our spa products. However, even with the best care and use, your cover will eventually need to be replaced. He removed the front panel (which is damaged), and noticed no wire was connected to the touch pad. BBB's information on this company is being updated, and no report is available at this time. I purchased a tanning bed in 2017 for 2300.00. Browse a huge selection of Hot Tubs & Spas and many Spa Accessories available from reputable brands such as Dr. Wellness, Catalina Luxury Spas, Hudson Bay, and Plug & Power available at affordable prices from Aqua Living Factory Outlets. Caldera is not part of LPI at all. Did you ever receive it?? The lights on the whole back side aren't working, so LPI ships me the replacement lights without the front panel, and hasn't contacted me to update me on the service timeline. Your partner in design. Dale J, Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. Aqua Living Factory Outlets, LPI's retail division, plans to open around 100 retail stores over the next few years, but has only opened seven since announcing those plans in late 2018. A gentleman did finally walk me through a possible fix. Here well discuss what calcium scale is and how you can prevent & get rid of it in your hot tub. Our instructional videos cover many hot tub topics such as: how to drain your spa, how to change temperature ranges, how to change the filtration duration, how to change the mode of heat or rest, how to locate the serial number for various spa models, how to replace the waterfall on/off valve, how to replace a pump or jet in a spa, and how to wire a GFCI for a 220v spa. Purchased spa from them in 5/2022. I want my tub replaced or refunded in full. Covid has changed the game. Plus we noticed the cover is missing foam entirely in a section from poor manufacturing and were told it only had a 90 day warranty and to buy another one FROM THEM for over $500 that would suddenly have a 5 year warranty. Shop our best selection of furniture to reflect your style and inspire your home. I know how to do the chemicals and how important that is having been a pool owner for 20 years. We ordered in may its now October we are still getting the run around n feel like we may have been scammed. We did our looking around at several showrooms, but so glad we found Aqua Living on the web and decided to take a look. They are made In Tennessee under a number of names. With time, even the finest wooden hot tub cabinet is going to show signs of age, including fading, rotting, and staining. Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. Everyone we spoke with or emailed with was unfriendly and unwilling to take one step more to offer solutions or provide assistance. I own one of these tubs. The solution? Now they won't return my calls or emails. We look forward to helping you achieve the lifestyle of comfort that you crave. Screen Printing and Embroidery for clothing and accessories, as well as Technical Screenprinting, Overlays, and Labels for industrial and commercial applications So they obviously didn't test it. Read about when and how to maintain the jets of your hot tub. At Catalina Spas we believe in an overall approach to health, exercise and relaxation. Now it's almost December and after nearly weekly phone calls to LPI, we still have no panel despite being told by several LPI reps (including ******* & *******) that it was sitting in their shipping dept w/****. I have already been in my hot tub twice and I received it two days ago. There was no Audio system installed. Instead of working this out with the shipper, Aqua Living instead tried to tell us the spa was fine (without . Rodney Carr, Chairperson for the Town of Bristol Improvement Board, told the gathering the building is being made possible through various, generous . This field is for validation purposes and should be left unchanged. I purchased a hot tub from LPI/AquaLiving in June 2021 with a delivery date of Sep 2021. CEO Dave Hatley proposes internal vaccination promotion. We called LPI, INC on Monday 8/21/22 and canceled our purchase and delivery. 506 Twin Oaks Dr, Johnson City, TN 37601 United States. They are all under 5k. I then filed another claim about a month later because they didn't replace the front panel. We are still facing unprecedented demand for our product, with no signs of things slowing down. All Rights Reserved. Here well discuss what these contaminants are, why they manifest in the form of foam, and what you can do to remove them from your spa. I call the factory and they gave me regional representative I ask to trade up to a current model yup another $1000. I don't think Dr Wellness has a tub anywhere near 20k. "Adding this distribution and warehouse location just down the road from our current facility will free up much-needed manufacturing capacity," Hatley said. Manufactured with 6 individual spacious shelves for storage and organization. What about my warranty and my growing costs? 215 were here. Fill out the form to download your instant rebate and FREE buyers guide! Most of them are also by appointment only and are warehouse locations rather than big fancy showrooms. I told him I paid $7447 for this Hot Tub and all Im getting is a run around by the manufacturer, So he was the next person I called. I have already had a hot tub specialist out to my house already and he cannot find the 7inch jet we need either. They have been absolutely amazing from start to finish of my hot tub purchase and set up. . They manufacture there own hottubs so your definitely getting a run around if there saying to contact the manufacture. Several weeks went by and they never showed up. And if he paid that much then he got taken bad by them. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. My electric last year jumped up $400 each month due to the issue of the cover not sitting right so the tub can not heat correctly. A request to expedite your components has been made. Lets here people thoughts on this company. 2,550 Sq. I loved the G2 model hot tub I bought from them for about one year. Support - Product Videos & Documentation - Aqua Living Factory Outlets For Technical Support Please Call 423-349-2900 Submit a Service Request Register your Spa Spa Support Videos Learn about proper usage and installation of spas and bathtubs from our installation instruction manuals and informational videos below. However, no one indicated that all of the accrued fees or interest were no longer your responsibility, nor was a new finance agreement with terms signed. You know things are going on drugs, abuse, neglect, unhealthy conditions, etc, but the other parent denies everything you confront them with, or has simply skipped town with the kids. I purchased a Spa on 07/24/2022 for $9,964.00. The technician then noticed that the cover is damaged/warped and the 3/4 - 1" gap in the center where the cover meets cannot be resolved. LPI Inc. builds our entire line of products from our 320,000 square foot manufacturing center, and ships nationwide to our retail stores. I have now stepped up the phone calls to every other day in the hopes of making progress. Nearby homes similar to 2519 Saddlebred Ln have recently sold between $320K to $460K at an average of $145 per square foot. Multi-Layered Fiberglass Reinforcement. Here we discuss the water chemistry basics & how to prevent mineral buildup in your hot tub. All products are proudly made in the USA. There is no way this company will remain in business with these types of complaints. Our new, exclusive focus will be our Aqua Living Retail Stores, in addition to some Canadian and international dealers, he says. One of those you get what you pay for. If you have back pain, especially lower back pain. When it arrived we noticed that one of the sides was pushed out and was told it would be fixed. RUN FROM LPI INC!!! When a technician was assigned to adjust the cover, he loosened the bolts and the cover fell about an inch or more down onto the tub. LPI Eliminating Dealer Program. Take a virtual tour of one of our showrooms. As of 1-15-2023 the website is still down. During the pandemic, I lost my job and worked with LPI on payment arrangements. He found it buried under some expanding foam. They dont stand behind their warranties. Unfortunately, LPI, Inc is having trouble finding a capable technician for the customer's repair. I was told it would go into production in two weeks (even though it was already supposed to be in production). Why on earth would you keep taking orders once your 10,000 hot tubs behind and show a 2-3 week delivery time. Body awareness: For a person living with depression caused by a chronic disease, or someone worrying about recovering, aquatic therapy is a good way to redirect the mind. Within 30 minutes of their arrival, my tub was set up and they were gone. I'm now waiting for my fourth control panel to be sent to me. Everytime the breaker is turned on the tub immediately trips it again. I paid cash for the spa 18 mos ago and it is never worked properly and they refuse to come out and fix it. Then I was told in early December that it was going into production the next week.