marta mobility customer service

MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. Should an application be denied, the applicant has the right to appeal. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. MARTA Police (Non-Emergency) 404-848-4900. Customers are responsible for providing access to gated communities or secured complexes. Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Reservation or MARTA Mobility Agents name, if concerning a telephone conversation The Mobility Bus may arrive prior to 4:15 PM but is not considered late until after 4:45 PM. Five Points Lost and Found Office is temporarily closed. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. MARTAs fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities. MARTA Police (Emergency) 404-848-4911. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. How do I use my Reduced Fare Breeze Card? view details. 2424 Piedmont Road, NE Customer with visual impairment and service animal assisted by a MARTA Mobility Operator Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. 404-848-5826. Visit our MARTA Mobility page to see the qualifications for this service. However, a replacement fee will be charged for each lost or stolen card. A MARTA Mobility Service Agent will explain the service and/or mail an application. The goal: make life simpler for all our employees. Your Reduced Fare Breeze Card functions the same way as any other Breeze Card. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. Service cannot be provided earlier, later or on days when regular MARTA service is not available. Mobility Operators cannot place themselves or the customer in danger (i.e., pushing, pulling, and lifting weights that strain the operator, traveling over threatening or potentially harmful terrain, slippery surfaces, etc.). Operators cannot make change. The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). A.Unconditional eligibility (all trips), This is a person's eligibility category when it is not reasonable to use the fixed route service under any circumstances, regardless of weather, distance to the stop, and so on. The customer must prioritize either the Drop-off or Pick-up time when making a reservation. If the thirty (30) minute ready window has ended and the Mobility Bus has not arrived, the customer should call the ETA line at. Atlanta, GA 30324-3330, In Person: Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. Indicate the type of mobility aid used, and if the lift is required. Day and time of experience MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. At a Breeze Vending Machine in any MARTA rail station. Disruptive, harassing, or threatening behavior is prohibited. Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. 30 Alabama Street, SW MARTA Mobility does not access residential driveways. Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. (Forsyth Street side of the station) In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. This includes following or stalking passengers or employees. To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. Wheelchair electric power must always be turned off until the operator instructs the customer to re-engage. Click hereto learn about MARTA's Travel Training Program. To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. http://www.itsmarta.com/ride-with-respect.aspx. Customer gets off work or finishes school or appointment at 4:00 PM. The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. All MARTA Mobility Customers and companions must pay the fare to ride upon boarding. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or MARTA Transit; 2. Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. Click here to download the Mobility/Paratransit Application. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. Customers may not counterfeit, misuse, or refuse to show specific fare media to MARTA employees. When a return trip is needed, indicate the desired pick-up or drop-off time. Information Needed to Make a Reservation: Trips are scheduled to provide travel times that are comparable to the time it would take to complete the trip on fixed route services plus thirty (30) minutes (allowing for transfer times). Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. A MARTA Mobility Service Agent will explain the service and/or mail an application. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. https://pass.itsmarta.com/Account/Login. This applies to an individual who, because of their disability, cannot access a bus stop or a train station to board the fixed route system and cannot access their final destination after disembarking from a fixed route bus or train. Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. MARTA is a stable in Atlanta and people stay with them till retirement. Same day cancellations are cancellations made on the date of travel. The assigned Mobility bus is scheduled to arrive during this time. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. The assigned Mobility Bus is scheduled to arrive during this time. A MARTA Mobility Service Agent will explain the service and/or mail an application. For example, a person may be able to reach bus stops that are no more than three blocks away, and where there is a safe, accessible path of travel, but she may require paratransit if distances are greater than three blocks, or if there are path of travel obstacles such as steep hills, deep snow or ice, or other obstacles. Another person may have a variable health condition; on some days fixed route use is possible and on other days, it is not. Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. . If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed. Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. Customers can confirm and cancel future trips through the automated system and the MARTA website. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . It is the operators responsibility to ensure that mobility aids are safely secured. Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. Operators are not permitted to enter buildings and/or private residences, lock doors, or set home alarm systems, etc. Vehicle number and operators name, if applicable 404-848-5000 . MARTA Mobility ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Customers who require door-to-door assistance should make this request at the time a reservation is made; however, MARTA Mobility will make its best efforts to provide the needed assistance to customers who do not request assistance in advance. Customer must arrive at work, school or appointment no later than 8:00 AM. Call 404-848-5000 and start your Balance Protection. MARTA Mobility. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station 4. Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. Standard fare is $4. If customers travel with a PCA, they may travel with one companion in addition to their PCA. Customers with schedules that require frequent changes are not eligible for subscription service. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. MARTA Customer Experience. To request an alternative format, please call MARTA during normal business hours at. Customer Name (first and last) or Customer Identification Number. The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days. 5. Weekday: 4:45 AM - 1 AM; . After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. Service cannot be provided earlier, later or on days when regular MARTA service is not available. Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. A Personal Care Attendant (PCA) is someone designated or employed specifically to helpan ADA eligible customer meet his or her personal needs. Riders' Advisory Council; . MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. 2424 Piedmont Rd, NE 30 Alabama St., SW MARTA Mobilityis our service that provides ADA Complementary Paratransitservice to anyone unable to ride or disembark from our regular MARTA transit services. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. Wheelchair brakes must always be locked while on the lift. 404-848-5000 . The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. 404-848-5826. Note:You can check the expiration date of your card at a Breeze Vending Machine, or make note of the cards expiration date, which appears each time you tap your card at the rail station fare gate, at the bus fare box and at the Breeze Vending Machine. Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. Customer Service. Atlanta, GA 30324. MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles. APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. . MARTA Customer Experience. Reduced Fare Office OR (Forsyth Street Side) Riders' Advisory Council; MARTA HOPE Program; . The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). University Program. 2. Superintendent of Mobility Operations These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays I think that things are what you make it. PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. MARTA Mobility Customer entering through Rail Station fare gate Yes, you can register your Reduced Fare Breeze Card and load it online at MARTA reserves the right to conduct in person interviews and to perform functional assessments prior to making all final eligibility determinations. Customers are required to secure their packages at their seats, as storage space on the bus is limited. Lost Item Inquiry Formfor lost items. Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. Customers requiring assistance in the administration of medication or oxygen while on the Mobility Bus must travel with either a Personal Care Attendant or a Travel Companion. MARTA Customer Experience. Customer Service. 4. This service is designed for customers who can use the fixed route system if an accessible route is available to them. Mobility Fares pageto learn more about paying for MARTA Mobility. Please make sure all personal items are safely secured and out of the way of other customers. If an applicants disability prevents him or her from completing the application, the application will be completed by a Mobility Service Agent over the phone and mailed to the applicant for review. Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. Present documented proof of your age (65 years or older), your disability or your status as a Medicare cardholder, Provide a valid photo ID as proof of your identity. Also please be advised that this card must be surrendered upon request by a MARTA official. 2424 Piedmont Road, NE Visit our Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. No-Shows that are not within the customers control will not be counted against the customer (i.e. Customers are allowed to bring bikes on buses that are equipped with a bike rack. Click hereto access the Mobility Reservation System. Benefits and job security are a plus also. illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). The lift can only be occupied by one person at a time. Assistance for TDD Users: (202) 366-0153. The fax number for Mobility Eligibility is 404-848-6900. EXAMPLE: Customer prioritizes the Pick-Up Time. 404-848-5389, or mobilitycertification@itsmarta.com, Inconvenience in using the fixed route system is not a basis for eligibility. If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. Door-to-Door service is available to customers who require such assistance. You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. Learn more about bikes and MARTA. Untapped Breeze cards will lose value if not activated within this time period. Please contact Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: Reservations can be made by calling MARTA Reservations at (404) 848-5826 to book trips between MARTA and CCT. In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. 3. You can also contact MARTA customer service: 404-848-5000 or email: schedinfo@itsmarta.com. It is strongly recommended that a customer using a manual wheelchair have attached footrests. If you require the wheelchair lift to board the Mobility Bus, please stand clear until it is fully deployed to the ground. The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. Eligibility is based on the following three categories: The first category of eligibility includes those persons who are unable to use fully accessible fixed route services. MARTA Police (Emergency) 404-848-4911. When does my Reduced Fare Breeze Card expire? ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Regular fixed route buses are low-floor with ramps for easy boarding for riders who use Mobility Aids or have difficulty getting up and down bus steps. Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. . MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. The position pays very well also. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. Customer Service. Scooters are often unstable on lift equipment. Articles not claimed by Tuesday of the following week will be turned over to MARTAs Lost and Found department located at Five (5) Points. . ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Assault or threat of assault is prohibited. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. The PCA may either be an employee of the customer, a relative, a friend, or a care provider. MARTA reserves the right to limit the number of replacements. Get to Know MARTA. MARTA will acknowledge the receipt of a request to appeal a suspension within two (2) business days.