There were several other people at the event that had the same problem. if you have any questions please feel free to contact me. When I have bought in the past, those PDFs were made instantly available because StubHub already had them. Received two wristbands in a package that stated in red "REGISTRATION IS MANDATORY". Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Shame On You. I love them! I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. I WILL NEVER USE THIS SERVICE AGAIN. Dworsky says he hopes she'll intervene. Ticketmaster seems like the way to go, cheaper prices, better return policy, easier to navigate, and overall a much better site. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. Even talked to their top customer service expert who was an absolutely useless subhuman monster. Called back for refund. BOSTON . It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. StubHub has agreed to settle a complaint filed Tuesday by AG Yost in Franklin County Common Pleas Court. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. if you have any questions please feel free to contact me. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. DO NOT BUY FROM THIS COMPANY! At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. I notified a chat type person immediately to tell her I made a mistake. Tons of others with stub hub purchases were going through the same thing. Stubhub STOLE THE MONEY FROM ME!!!!! Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. I want my refund please, I have been trying to contact you for a refund im not doing a lot of bad mouthing fair is fair I want my money the event didn't take place on March 28 , basketball game ,, please I have been more than patient call your line no answer I have reach out to you every way I know how no one is responding you should treat your customer this way. Tap Tickets in the navigation bar at the bottom. Select Sell tickets from the three dots. Seller listed tix he didn't actually have. i have tried to call several times but have been on hold >3 hours on 2 occasions. You can request a refund from StubHub by email. I purchased two tickets listed on site. Is Beyonces Tour Another Dynamic Ticket Price Mess? Needless to say, I received a full refund. That's not their fault, that's your fault. Stub Hub stole from me. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. I would've been able to see Chris Brown. Hi, @Fatsuma! Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. Unfortunately, my order was submitted when I was clicked the cancel button. Fans with paid individual game tickets purchased prior to May 25, 2021 via mets.com or 718-507-TIXX for any impacted games originally scheduled from June 11 through the end of June will: Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into . i have tried to call several times but have been on hold >3 hours on 2 occasions. I don't have "proof" because stub hub transferred these tickets and took my access away from them. Keep asking to speak to someone higher! I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. Now they are saying they will give us a coupon for events canceled. We're not refunding money at this point,'" Cormier said. I just hope I get my money refunded. Following backlash from customers, the ticketing company responded in a statement this week. follow the steps below. They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. Needless to say, this concert never happened. "I finally got a supervisor on the line and he said 'No. I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Select the ticket group you'd like to sell. I have been attempting to contact you several times regarding ticket order #553613638. No where did it say there is 15% charge. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. Still haven't received refund. I shouldn't have been forced to stay at an event to watch an artist I wasn't there to see just so I took advantage of my tickets. I want to know what the point of the "protection plan" is that they have? a cash refund, but that cash refunds remained the default. Contracts are contracts. NEVER AGAIN will I use STUBHUB. After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. When we bought these tickets, we had jobs and splurged for a night out. But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. Read more about our event cancelation policy. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . Decide on a ticket price and how you will be repaid. StubHub, which was recently acquired by Viagogo, another secondary ticketing marketplace, for $4 billion, declined to comment on the lawsuit against it. They explained to us the person who registered the wristband could show up to the event and claim they lost it. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. We will process the refund to your original payment method within 5 days. It does not store any personal data. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. I called stub hub because my brother got the wrong seats for a concert. Now StubHub is giving people a coupon worth 20% more than the value of the ticket. We also use third-party cookies that help us analyze and understand how you use this website. I'm not paying $176 when stub hub messed up my order. I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. I want my money back I am not thinking about other events that might take place in the far away future. Wrong seats. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . BEN: STUBHUB SAYS IT IS STILL OFFERING REFUNDS IN STATES WHERE IT IS REQUIRED TO BY LAW, BUT DID NOT PROVIDE A LIST OF THOSE STATES. I purchased a Citi field parking pass for Mets opening day. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. All Rights Reserved. If there is any changes to that, all affected buyers will be notified via email. Donno what to do. In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. "McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub's. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. Putting the money back in StubHub's money-back guarantee. When we arrived at our event, we were not allowed in because someone already used the tickets sent to us As it turns out Stubhub send us the wrong seats. GIVE ME MY MONEY. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. People have to make mistakes all the time and this was a mistake. StubHub Return Policy [Quick Information]. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. It is not specified anywhere in the mobile site and hidden in the desktop version! 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? "A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell Olivia Perreault. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. This is so wrong in so many ways yet I don't have a leg to stand on. We lost the concert for that. If you have recently made a purchase with StubHub and believe you're eligible for a refund, follow the below steps. It means they ripped me off, I guess. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. FRAUDULENT COMPANY!!!! Never use stubhub again. Launched in 2013, TheTicketingBusinessNews is owned and delivered by Xperiology the UK-based events, publishing and marketing agency dedicated to sports, arts and entertainment. the issue is on her radar and anyone affected should file a complaint with her office. They said there was nothing else that they could do. At this point, this transaction constitutes fraud. StubHub changed its fine print on March 25, offering most customers just a credit. How do I get my money back? Other sellers may take a case-by-case policy. Are you kidding me really!? Bonnie cancelled. So is Amazon, but they can cancel orders and issue refunds. Did you think about anybody besides yourself? Stub hub is a 3rd party seller. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. This was an unauthorized, unreasonable charge. 01-30-2021 01:41 PM. and would like to return it? Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. Worst Ever. Im sensing a nice class action lawsuit coming your way. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. Concert was postponed to October and was just canceled. anyone have any advise on how to deal with this? if you have any questions please feel free to contact me. Been on the phone for hours wasted my whole day. If these are not available, you will likely get a full refund. "I certainly urge the to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said.StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. But you money hungry corporates line your pockets and just go on like we owed that money to you. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. All of our tickets were void, fakes, frauds. This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. You will enter your community username and new password and done! The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? Managing your orders 43. So they say delivery will be by July 22,2021 so July 21,2021 come I get a e-mail that the tickets were delivered but they were delivered back to the STUBHUB STATION IN CALIFORNIA AND I LIVE IN FLORIDA anyway I call three hours wait on the phone now my son can't make it to the three days concert and they refused to give me a refund and I am stuck with a $805.00 something do you think that's fair. "I finally got a supervisor on the line and he said 'No.