viagogo refund australia

Hello has anyone had a successful outcome from viagogo through paypal. (We were shopping for tickets in section 123. We made the case to Google Australia that Viagogo is still up to its old tricks. Piggyback tickets may not be sold in the same listing. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Consumers with queries about their state or territorys ticket reselling laws should contact their state or territorys fair trading or consumer affairs agency. Viagogo may have toned down its pressure selling tactics, but it hasn't exactly changed its ways. Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. CHOICE supports the First Nations people's Uluru Statement from the Heart. Minister for Fair Trading Eleni Petinos said the public warning comes as NSW Fair Trading alleges Viagogo has breached the Fair Trading Act (1987) and Australian Consumer Law (ACL). 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Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". ), And although the price was shown in Australian dollars during the first two steps, on the final screen with the final price we were informed: "This is an approximate conversion. It has been fined in Italy and . Third, watch out for drip pricing. Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. Australian Competition and Consumer Commission (ACCC). If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. Four, if you pay by credit card and the tickets turn out to be fake, you may be able to ask your credit card company for a chargeback (ie, a refund). Viagogo has a consumer rating of 1.27 stars from 1,776 reviews indicating that most customers are generally dissatisfied with their purchases. Tickets - Concert, Sport & Theatre Tickets | viagogo the Ticket Marketplace The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. 6.7 Third Party Information. If your application is outstanding but you no longer wish to proceed with the application you need to: Follow these steps to check the status of your payment and request a refund: Generally, you will not be givena refund just because: If you think we made a mistake that caused you to lodge your RRV application in error, let us know. And we're hardly the only ones who have a gripe with the company. 1. Viagogo pays search engines like Google to appear at the top of search results for major events. 7.1 Ownership of Intellectual Property. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Ticket Marketplace Viagogo Faces The Music Amid Claims Of - Forbes We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. viagogo Tickets 4+ - App Store - Apple Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. Anyone who has dealt with Viagogo and is not satisfied with their interaction is encouraged to lodge a complaint with NSW Fair Tradingor on 13 32 20. Contact Viagogo directly - raise a complaint & request a full refund. ACCC takes action against ticket reseller Viagogo - news Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. For a list of these situations see viagogo Reviews 16,114 Bad 1.3 VERIFIED COMPANY www.viagogo.com Visit this website Andras Fekete 9 reviews GB 13 hours ago I purchased a ticket on viagogo but I purchased a ticket on viagogo but they changed the currency after payment. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus Viagogo will keep saying they already paid you but they will never show you the proof of payment. NSW Fair Trading previously issued a public warning against Viagogo in August 2017. These tickets are listed in TWD [Taiwanese dollars]. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Facebook page for Australian Department of Home Affairs, LinkedIn page for Australian Department of Home Affairs, Visa Entitlement Verification Online (VEVO), (Subclass 870) Sponsored Parent (Temporary) visa. Ticket listings are a representation of actual seat location. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. "After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. By using our Site, You agree to accept this Agreement. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Viagogo said in a statement that it offered a high standard of. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. You may have to fill in a Dispute Claim Form. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. you lose thetravel facility remaining on your previous visa when your RRV is granted. Invalid tickets are defined as anything where buyers are refused entry. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Provide documentary evidence with your request to support your claim. 1.4 Modification. Think you've been ripped off? Claire Turnham's self-help guide for Contact Viagogo directly - raise a complaint & request a full refund. 5.1 Investigations. Dispute raised viagogo - PayPal Community When you do an internet search, do not use the word tickets. Mr Sims said many consumers were caught out by the "extraordinarily high" fees. To request a refund: From the actions menu, select the 'Request Refund' option. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. Viagogo is once again in the NSW Governments sights with a new public warning being issued amid ongoing complaints from frustrated consumers regarding the Switzerland-based ticket reseller. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Customer offered $500 to take down negative Google review. In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. 6.3 Allocation of Risk. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Viagogo AG is an online ticket resell platform with headquarters in Switzerland. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. According to a 2017 Choice report, Viagogo takes about 28 per cent commission and Ticketmaster Resale demands a 21 per cent commission for each resale ticket sold and bought a cost that isn't clearly stated during on-site transactions. 2.16 Season Cards. Why use viagogo? My event is cancelled or postponed - What do I do? When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). But you might not know you're buying from them. Stock images:Getty, unless otherwise stated. Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Buying tickets to events | ACCC - Australian Competition and Consumer viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. South Australia's Consumer . A Viagogo spokesperson said the penalty decision covered a period of less than eight weeks. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. About this app. 1.1 Introduction. Viagogo Reviews - 1,776 Reviews of Viagogo.com | Sitejabber Newshub confirmed the prices on Viagogo were selling at a significanty higher price. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. This website is using a security service to protect itself from online attacks. However, Moody's Investors Service reported yesterday that Baker's . 2.6 Making an Offer. Ultimately there are two questions to be answered . Viagogo, stylized by the company as viagogo, is a multinational ticket exchange and ticket resale brand. Such notice shall be deemed given one business day after the email is sent. Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us. But when we recently shopped for tickets, we found Viagogo is still up to some of its old tricks. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. If the re-seller is refusing to refund, contact your bank and ask how to file a dispute against the charge made on your card. Original price eur159!!!!! Read Customer Service Reviews of www.viagogo.co.uk - Trustpilot viagogo Reviews | Read Customer Service Reviews of www.viagogo.com Second, your ticket could be fake or the venue may not let you in with a second-hand ticket. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. it is a scam. 2.5 Tax on Seller Proceeds. NSW Fair Trading investigating Viagogo for unlawful behaviour. Viagogo does not pay sellers unt. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. 'Worst deal in history': Viagogo and StubHub merger faces investigation, Viagogo 'refusing to refund fans' for gigs cancelled in pandemic, Original reporting and incisive analysis, direct from the Guardian every morning. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. ", In other cases, the price started off in Aussie dollars but the final charge was in Euros. 6.1 No Warranty. The judge issued an injunction which prevents the company from continuing the offending conduct and ordered Viagogo to take part in a compliance program. They may do that if you make a fraudulent claim. This charge is in addition to the amount originally paid for the tickets. Ticket Buyers Left 'Holding the Bag' After Viagogo Changed Refund You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Here are our four CHOICE tips for safe ticket buying. If you buy through Viagogo your ticket could be fake and you could be getting ripped off. You are on a Viagogo website. CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. "Viagogo is committed to providing an important service to consumers that use our platform," he said. -Skip the queue - buy your tickets in just two taps. 5.3 Disclosure of Information. The Australian Competition and Consumer Commission alleges the Swiss-based company, which has come under fire for heavy mark-ups, hidden fees, cancelled events and failure to provide refunds . These will not be refunded to you just because your application, nomination or sponsorship was refused or unsuccessful. I would like to get my money back and Viagogo will still have a chance to sell those tickets, as the event is in 8 . viagogo - Buy & Sell Concert, Sport & Theatre Tickets Further information can be found at Note that this is separate from any Tax viagogo is required to charge on its fees. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Editor, Marcus Herbert. In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. Fisher and Russo also discuss the National Football League's handling of governance matters surrounding the life-threatening, on-field injury of Buffalo Bills safety Damar Hamlin, ownership changes within Candy Digital, Cristiano Ronaldo's historic signing . Dec-23-2017 03:49 PM. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. According to the consumer group Which?, Viagogo's terms and conditions say . Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. The ACCC has also advised consumers to steer clear of Viagogo. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. 3.3 Laws and Regulations. It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . After you raised a dispute did paypal stop or refund deduction from card?