microsoft authenticator not sending notifications new phone

I am now receiving notifications as expected and all approvals are working. 05:53 AM Whenever I try to enter a MS service (e.g. A: The active verification code changes every 30 seconds so that if somebody were to learn what code you used to verify your sign in yesterday, or even a minute ago, they wouldn't be able to use that code to get into your account. If possible, you could check this To do this, open Microsoft Authenticator. Since they have removed their account from the application they can not authenticate to the portal. Ian Sherr (he/him/his) grew up in the San Francisco Bay Area, so he's always had a connection to the tech world. To authenticate a user, push notifications confirm that the device registered with the authentication system is in his or her possession. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. What should I do? I guess i've never noticed this as the notifications have just stopped working recently. Thank you for writing to Microsoft Community Forums. This feature currently supports only Microsoft accounts and doesn't yet support work or school accounts. Tap on Enable push notifications and youre all set! If you still have trouble, check these settings: Make sure the device requires a PIN or biometric to unlock. You will need to go to Settings and manually enable the permission. On a side note, can you describe how you were able to define authentication methods per conditional policy? SMS. Follow the iOS prompts to grant that permission. My phone have been stolen, I had work account logged in there. Once youve removed all the accounts from Authenticator on your old phone, you can remove the app, as well. By moving to Safari, the whole sign-in process happens in a single app, allowing you to sign in to the app successfully. What might be the issue? You may also refer this article for more information: How to use the Microsoft . Oct 06 2018 If you have any other questions about Microsoft Authenticator APP, welcome to post back here. Reinstalling doesn't work either. Your administrator might ask for this Incident ID if they request customer support. This permission is required for sending notifications. There are only 2 choices provided. But how that experience looks depends on your hardware'soperating system. you may get a pop up to add a Personal Microsoft account click on ok. you dont actually have to add an account though. Q: Why when I try to use my camera to capture a Verified ID QR code it fails? A: Your org might require you to register the device to track access to secured resources, such as files and apps. A: Users can send logs to customer support and get the Incident ID with these steps: Note the Incident ID. A: Authenticator can autofill usernames and passwords on sites and apps you visit on your phone. Maybe it was turning off wifi. How to Run Your Own DNS Server on Your Local Network, How to Check If the Docker Daemon or a Container Is Running, How to Manage an SSH Config File in Windows and Linux, How to View Kubernetes Pod Logs With Kubectl, How to Run GUI Applications in a Docker Container. For me it was not required to remove settings or the whole app to solve it. Previously, we looked at moving 2FA accounts in Google Authenticator to a new phone. A: To stop syncing passwords in the Authenticator app, openSettings>Autofill settings>Sync account. Don't set up any accounts using Microsoft Authenticator until after you've used the Recovery tool because it will overwrite matching site accounts. Camera. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. 05:33 AM I would suggest you contact Microsoft support directly - Contact Us - Microsoft Support- if you can't get access to a browser where you can log in to account.microsoft.com and use the available options to reset your authentication methods. 1. Problems started when I upgraded to MS Authenticator. A: Press OK to dismiss the message and then go to Settings and make sure push notifications are enabled and you have network connectivity. Then install Microsoft authenticator on your new phone and tap "Begin Recovery." A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. For more info, see theBackup and recover account credentials with Authenticatorarticle. The app will request this permission only if your organization has a policy requiring location. Restart the device and try again.2. You must have an Authenticator app installed on your device in order to use it. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. I don't know what to do, since I already removed all devices, reset all account-connected devices, reinstalled theMicrosoft Authenticator multiple times with no success. If your question wasn't answered here, we want to hear from you. Finally there is also an option to reset password and security information all together:Recover your account (live.com), Authenticator app isn't receiving notifications to approve log in on my laptop. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. spa diskmedel skillnad / microsoft authenticator not sending notifications new phone. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Once youre signed in, you need to go to the Settings page and enable push notifications. Make sure the device hashardware encryption enabled. Passwords are only decrypted when user wants to, that is, during autofill or when user wants to see the password, both of which require biometric or PIN. Phone number is also correct. The thing you know is your password. Theprompt reappears after3seconds,andyoucanselectthecorrectnumberthen. There are numerous issues, for example, that the app does not support Apples iOS devices or Googles Android devices. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. Would be very grateful for some help. Allow once: Once every hour that youre still accessing the resource, or next time you try to access the resource, youll need to grant permission again. You need to accept the notice of this data collection when you use the app for the first time. Q: How are my passwords protected by the Authenticator app? Q: Do notifications work for non-Microsoft accounts? Read the contents of your storage. Additionally, because the app stops running as soon as you close it, it won't drain your battery. Q:ImtryingtosigninandIneedtoselectthenumberinmyappthatsdisplayedonthesign-inscreen, but thenotificationpromptfromAuthenticatorisblockingthescreen. I have submitted feedback logs using Incident ID:UE5893G if it helps. - edited We also ensure we check the sanity of data being synced over network using cryptographic hashed functions (specifically, hash-based message authentication code). Also, my MS Authenticator does not receive any notifications. Beam) I click on "Use Microsoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. These modes can prevent apps from sending notifications. A: This is a known issue on iOS 13+. 05:34 AM. Tap the three vertical dots at the top right, and then tap Settings.. You'll use these codes as single-use password to verify that you are who you say you are. A: Some organizations require Authenticator to work with single sign-on and to protect organizational resources. I tried to download the MS Authenticator App on my new phone but it's not showing any Approval Alert nor Authentication code. Please let me know if you need any further assistance. Can I continue authenticating using the app? After I enter that information and return to the mail app, I get an error. Q: My one-time passcodes are not working. Of course they are. Unfortunately, there's no guarantee that App Lock will stop someone from accessing Authenticator. Not sure if that would help, but I had the same issue since today - the reason was the settings in the Additional Security Verification - Iwasset to "Use verification code from my app" instead of "Notify me through app" - The problem lies in that even though they are visiting the portal from devices that are excluded from MFA via conditional access (Compliant/Hybrid AD Joined) the myapps.microsoft.com portal is still enforcing MFA to log in. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Both features have been available on Apple products for years. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. If you are using Android for Work or Work Profile, make sure thePIN or biometric isenabled for the profile in Microsoft Authenticator. A: Try using the QR code capture feature directly in MicrosoftAuthenticator. This is not exactly the most elegant authentication solution I have ever seen. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. The Different Types Of Social Media Aggregators And What They Offer, Why Blue Is The Best Color For Social Media Sites. Sharing best practices for building any app with .NET. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. Microsoft Account unfortunately has been removed from Google play store. However, dontdo this until youve tested and made sure you can access these accounts on your new phone via Microsoft Authenticator. Googles online services are available with push notification authentication. I'm glad I'm not the only one. It is grey out on the app so I cant get my code that I need. I haven't been able to figure that out. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. What is the version of Microsoft Authenticator APP? Open Authenticator > Settings > Device Registration. In this situation, the account isn't used for two-step verification and shows up as gray or inactive. The feature is part of a wider set of updates to Microsoft's Windows 11 software to power PCs, which released about a year and a half ago. Some information from your storage is collected to diagnose the issue. Used to make sure your phone number matches the number on record when you sign in with your personal Microsoft account for the first time. I did find some more notification settings for the app when I drilled down further, maybe I mucked with one of those. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. Its essentially the same process you went through when you set up the account originally. Next, youll need to install Microsoft Authenticator on your new phone. Then, select Settings and scroll down to the Notifications section. --If the reply is helpful, please Upvote and Accept as answer--. To use Microsoft Authenticator, you need to first enable it on your Android device. This article answers common questions about the Microsoft Authenticator app. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. In order to get the end user back into the portal I have to go to the regular MFA Setup page, enable phone calls or texts, enable and enforce MFA on the end user, and they can finally get in to re-set up the account. What are the steps? Just clicking on it will cause a notification permission request to pop up which you can grant. First, you need to have the Authenticator app installed on your mobile device. The app requires your consent to use biometric or facial recognition instead of entering the PIN. If you don't get notifications at all, you should check the following conditions: Is your phone in Do Not Disturb or Quiet mode? To change where you receive your notifications, sign in to theWhere can we contact you with non-critical account alertspage of your account. A: The Authenticator app now securely stores and auto-fills passwords on apps and websites you visit on your phone. My MS Authenticator app does not show any 6 digit one-time-tokens. Which has been very aggrivating bc it's prevented me from not just all my important emails, but also from being able to get into my HP Desktop also! Q: I lost my device or moved on to a new device. Tap the account you want to remove, and then tap Remove Account.. We have recently implemented MFA with a conditional access policy. Post your questionto theMicrosoft Authenticator app forumto get help from the community. It was in the way more than I used it so I turned it off. You canalso remove youraccount and attempt the sign in again. Dec 14 2021 Authenticator APP and re-add accounts to APP? For steps to enable hardware encryption, see Encrypt your Android device. You must both delete the app from your old device AND tell Microsoft or your organization to forget and unregister the old device. Take Screenshot by Tapping Back of iPhone, Pair Two Sets of AirPods With the Same iPhone, Download Files Using Safari on Your iPhone, Turn Your Computer Into a DLNA Media Server, Control All Your Smart Home Devices in One App. The Microsoft Authenticator app replaced the Azure Authenticator app, and it's the recommended app when you use two-step verification. You might need to talk to your service provider to help with the Android or Apple notifications channel. Over the past few years though, Microsoft's introduced features to make Windows PCs more Apple-like, a revamped Apple-friendly photos app, moreiCloud syncingand version of phone link software for devices powered by Google's Android software. When users visit a site or an app, Authenticator will offer to save the password for that site or app, and password is saved only when user chooses to. You can choose whether you would like a vibration whenever you receive a notification to verify your identity. The battery optimization setting for the Android app is set to Not optimized. Notifications can be sent all the time. Q: Can I create my own Verified Identity? This is the only way to fix it. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. With the release of Authenticator 6.7.3 for iOS, the companion app was removed from the Apple Watch. All Rights Reserved. In such case we would suggest you to uninstall and reinstall the app once and check. Dont set up any accounts using Microsoft Authenticator until after youve used the Recovery tool because it will overwrite matching site accounts. Simply log in to your account on your phones standard log-in feature to be able to log in only occasionally. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. Your account and usernames, verification code, and various metadata, such as the time at which the backup was created, will all be included. If you restart your phone, this permission ensures that you continue you receive notifications to verify your identity. We strongly recommend that you use an alternate authentication method to avoid being locked out of your accounts. Authentication app is not working correctly. Apple popularized many sync and messaging technologies for smartphones, particularly through its iMessage service for texting and iCloud service for photos, documents, contacts and calendars. You want importance sent to "URGENT: Make sound and pop on screen". Spice up your small talk with the latest tech news, products and reviews. If this occurs to you, reach out to your support admin for help, and provide the following details: Use Azure MFA (Azure Multi-Factor Authentication), not MFA server.. Q: Does Authenticator use App Transport Security (ATS) on the iOS version of the app? Doing a new MFA registration in the authenticator app (showing the AR code) is only possible when you can access account.microsoft.com and log in using MFA - if you can't the dialogue usually also shows an option reset MFA, then you have to enter additional information to verify your identity. A: No. Open APP and check for notifications. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. Sometimes your organization wants to know your location before allowing you to access certain resources. It can also be used to sign in to apps and websites that support Microsoft Authenticator. However, I now get three notification sounds after approving the request. Its also important to remove the accounts from your old phone. A push notification authentication is a notification that is sent to a users device in order to confirm their identity. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. 3.If you don't use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. Reinstalling doesn't work either. May 31, 2022 . Q: I'm using the verification codes in the app, but how do I switch to the push notifications? After you sign in with your username and password, you'll type in the verification code that's associated with that account. On iOS, underSettings, selectHow to turn on Autofillin the Autofill settings section to learn how to set Authenticator as the default autofill provider. Use Microsoft Authenticator option does not send notifications to my Android phone, Do you try to delete accounts on Microsoft. You can also allow the sharing of additional non-personal usage data by turning on the Usage Data toggle button on the app's Settings page or when you use the app for the first time. To enable push notifications for Microsoft Authenticator, open the app and tap on the three dots in the top-right corner. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. I did not consciously check the back up option before wiping my old phone and giving it away, but since my account has transferred over to my new phone I dont imagine this is the issue. I found with my phone that the notifications had been set back to low priority, so no pop up and no sound. Note that 2FA is designed to make it extremely hard to access an account unless you have the 2FA code. The accounts that were backed up from your old phone will be transferred to your new phone. A: When you open Authenticator, you'll see your added accounts as tiles. Q: Which version of the Authenticator app should I be using? In the Backup section, toggle-On Cloud Backup on an Android phone, or iCloud Backup on an iPhone. The passwords are saved as part ofyour personal Microsoft accountand are also available when you sign in to Microsoft Edge with your personal Microsoft account. The problems should be divided into different parts: It's better to use more than one authentication method and you can use the additional one with the phone call and it allows you to re-enroll. Your accounts will then automatically be added to Microsoft Authenticator on your new one. Only someone with access to your phone should be able to get your verification code. Try this, hit the hamburger on the left and click on "backup this device". Use biometric hardware. From this point onward, only your new phone will provide 2FA codes for you. There is no alternate method since Phone/Text are disabled. I have not uninstalled the app from the old phone because I wanted to test it first. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. To unlock their phone, they must sign in to their web app and receive three 2-digit codes. Oct 06 2018 You can fill out a form to allow or deny Autofill for your organization andsend it to the Authenticator team. Autofill data is protected with biometrics and passcode: Before you can autofill password on an app or site, Authenticator requires biometric or device passcode. On thePasswordstab in Authenticator, selectSign in with Microsoftand sign in usingyour Microsoft account. Q: How do I turn on password autofill in Authenticator on my phone? Answer. Definitely would like to see the one-time bypass feature in Azure MFA. Exact same problem here. Q: Why am I getting notifications about my account activity? link. For other accounts, youll see a six or eight digit number in theAccountspage of the app. A: Here's the full list of permissions that might be asked for, and how they're used by the app. You don't need to find this code and enter it because Authenticator finds it automatically in the text message. This means that your passwords inside Authenticator app are protected even if someone has your Microsoft account password. Even deleting the app from your old device isn't enough. After that, go to theMicrosoft Authenticator app forumand tell Microsoft the problem you're seeing and the steps you tried. after changing that the notifications are prompt on my android. This timer is the countdown to the verification code changing to the next code. It shows 8 digit one time passwords. 8 digit one-time passwords are for personal Microsoft accounts, not work accounts, so you confirmed that your issue is not reg. A: Apple Watch and Android wearable devices (such as Samsung Galaxy Watch) are currently incompatible with Authenticators security features. To try to fix this, we recommend you select theSafariicon on the bottom right side of the screen while signing in to your mail app. I'm afraid it's an Android 5.0.2 issue. A: No. Passwords are synced over an SSL-protected HTTPS connection, which helps prevent an attacker from eavesdropping on sensitive data when it is being synced. I ended up giving up and completely removing the add and setting up MFA on the device from scratch. Youll need to provide your sign-in username so that your admin can look you up in your organization. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. By adding options such as Watch Later and Others, push action buttons can be used to customize when you can watch these videos. Caution:A common trick of attackers is to contact you via text or phone pretending to be your bank, IT support, or other service provider and saying they need you to read them the code from your authenticator app to verify your identity on the call. Oct 06 2018 I have been trying to log in to my Microsoft account on my new laptop. Usually,you'll use your device's camera to capture a QR code on the site to geta new Verified ID, or a verification of an ID already on your device. A: Reach out to your admin and let them know youre prevented from adding your account to Authenticator because of a uniqueness validation issue. After that, you should start receiving push notifications from the Authenticator app. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. When it says it has sent a notification to approve on the authenticator mobile app, nothing is coming up to approve on my mobile so i am making no progress. A:To add a work or school account for passwordless or two-step verification, select the +button in the top right corner of Microsoft Authenticator > Work or school account> Sign inand complete the authentication on your device to add your account. Learn and ask questions on how to implement MFA. Q: What if my employee or student has multiple work or school accounts? Select Security info in the left menu or by using the link in the Security info pane. A: Make sure the date and time on your device are correct and are being automatically synced. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. This way you can reenable push notifications. On Android, Microsoft recommends allowing the app to access location all the time. We found that theres no way to export all your accounts, and then import them onto a new phone. - edited Q: Why is my account tile gray and inactive? WhatdoIdo? Aside from writing, he tinkers with tech at home, is a longtime fencer -- the kind with swords -- and began woodworking during the pandemic. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. Yes, multiple times. The app is available for free download on both Android and iOS devices. It is still a very reliable method of securing your online accounts, despite the fact that the app does not support Push Notifications. if yes it may affect your user behavior. A: You can set up notifications for your work or school account (if allowed by your administrator) or for your personal Microsoft account. Created on December 4, 2021 Push notifications for Microsoft authenticator app gets permanently disabled after reset of iOS settings. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Azure side(work) never sends notification to authenticator. If you have an Apple device, the ID.me Authenticator app is the best option. If you change your mind, you will need to go to Settings and manually enable the permission. If you're having trouble getting your verification code for your personal Microsoft account, see the Troubleshooting verification codeissuessection of the "Microsoft account security info & verification codes"article. Based on my knowledge, if you want to older version APP, you could download apk file and install it. A: Beginning with release 6.2003.1704 of Authenticator Android, by default all OTP codes are hidden anytime a screenshot of Authenticator is taken. A: If you're getting notifications, but not an alert, even with your ringer on, you should check your app settings.