If an employee works in customer service and there is only one other cashier, that customer service employee typically goes back and forth between returns and purchases. However my advice to you as my fellow consumers are as follow: Agreed with below comment 100% they should really. He added that he would accept the ID of her son who was with her. If you bought a pair of shoes still in original condition and lost your tag, bring the receipt and try to find a replica of the same shoes( Size does not matter). 2) keep your receipts have all ross receipts in one place The subtotal of the items I purchased before the $24.99 return was $60.92. However, I have never had a problem with returning merchandise at all. I never had any problem with returning to Ross store within 30 days with recipes but my purchases never were used if I want to return it. The cashier was asking for my ID. I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. 1: Asking for an ID. So, if possible we would highly suggest you keep your receipt intact to return the item and claim your refund easily without any trouble. I am waiting for Ross to reply back on who is, what it's being used for, and for a copy of my hilarious "return verification" tracking info. Require. THINK ABOUT IT PPL. When I finally tried on the dress at home the tag was missing. If the dress looks obviously used and worn, we will not take the item back. I exceeded the return with no receipt limit during the holidays and being indecisive. It took her two minutes to get my receipt number. During this time of Xenophobia, I felt uneasy by this encounter wondering if ROSS has issued special instructions for dealing with immigrants. Consumers need the option of returning an item, or else they would purchase far less products. V If you lose your store credit, we cannot give you more store credit to replace what you lost. When you return the vehicle undamaged and on time, your debit card is charged for the rental and the hold on the security deposit is lifted. (The discount is nontransferrable and the customer must be present to receive the discount.). You will also get store credit for what the item is worth currently that day, and not the amount you paid for it. I am a Ross Associate. This is just not right. @Deanna James; You have to get it back how you paid for it. Other stores don't have as much of an issue with rentals - mostly because they charge higher prices. I could understand if he had left the store, but he didn't. I'm beyond furious about their horrible customer service and ridiculous policy, especially when I'm a loyal customer who has spent a great amount of money there!!! Can I return items at the Ross store without the receipt? I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. Where can I find information about resources available to Associates. You will receive your payment by mail in the form of a debit card if you: Filed a paper return Had a balance due I know it was not my washer as this has never happened to me before in the 5 years I've owned it. Makes me wonder why I even still shop there. They were gorgeous and if they looked good "ON" me, I would have kept them. You DO NOT need to return items to the same Ross store where you bought them. I unwrapped them and held out a pair and instantly knew they wouldn't fit me. I was given a in store credit, my balance was $22.04 I spent 20.93. that leaves my balance at 1.11 I didn't get my card or my change back? The cashier didn't know, or wouldn't tell me the reason for entering my private information. In general, any software you purchase from ross must be kept closed in order to be eligible for a return. The belt buckle completely fell apart and couldn't be fixed in less than month. So please be considerate when it comes to returns or exchanges. She just kept interrupting me and would say it doesn't matter!!! When I ask why. I been buying tennis shoes from Ross for about 9 years I never had to take anything back. Suck that I am I week over my stupid 30 days policy! Ross system is very detailed,it tells you what you have bought,how much you have spent,how you paid etc. If you are looking to wear an item once because your budgeting skills suck, go to Plato's Closet or Good Will. I believe you liked the article and found what you were looking for. Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be in place and you will also need to present the original receipt. I have no problem with Ross other than their policy to rush you out the door. The Fine Jewelry return policy is the same as the store return policy with one addition: all Fine Jewelry returns or exchanges must have the original ticket attached AND be accompanied by a receipt. If they don't have their debit card with them, they can have a voucher (store credit) or they can return some other time when they do have their card. For example, you can exchange a purse you changed your mind on for a pair of shoes and just pay the difference. Their policies are clearly stated on the back of their receipts. In order for a refund to be processed without a receipt (or with a gift receipt), valid ID such as a drivers license or state issued ID is required along contact information and signature. Find the In-store Aisle. Would the Christmas policy happen to grant Mercy upon the Christmas return without a Gift receipt for store credit at least? If you do not have the tags, it may be hard for us the verify the item on the receipt. Can I return it? 4) stop trippen on stuff and think realistically if you were in the cashiers spot what would you do and remember don't make them try and compromise there jobs for a small $1 savings. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. All other terms of our standard Return Policy apply. But before i tried to returned them she wanted me to purchase my other items first. It was in new, mint, as-sold-as condition with the receipt. Why can they not do the same thing as Burlington? All we can do in store is carry out Ross procedures. I shared the information with the woman who went back to the manager who gave her the credit. This past visit I encountered a rude and non professional employee. They will get the message and trust me things will change. She asked for my ID, she looked nervous and kept saying it was because it was less then 24 hours later. I suggest y'all have a meeting bout being a little more friendly and maybe ppl would want to actually come in there and shop more.maybe y'all wouldn't be so dead in there if ur employees actually greeted u when u walked in the door. I hope that I have a more positive experience tomorrow. Ross gives you 30 days from the date of purchase to return items. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. It left my account the second i paid but i cant get it back for two days now and i dont know if i ever will. Key takeaways. I picked exactly the same pair of shoe from the store and asked her to show me the difference between these 2 shoes. Ross gives you 30 days from the date of purchase to return items. At TJ Maxx when you return for another size they just wave you through. The very step you need to take is to visit the. I feel ripped off. I should have been allowed to exchange at face value. Also, a lot of places ask for ID so that they can keep track of you. I think I have a receipt. If you want to give an item as a gift, just cross off the price but leave the rest of the tag there. Please do not include sensitive or personal information such as credit/debit card number, Social Security number, driver's license number or banking . Its bc Macy's is SMART AND HAS A LICENSE TO DETAIN SHOPLIFTERS. After about an hour, I went back to return one of the items. I tried to find something to buy for the amount of 23.00 dollars could not find anything. Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. Went to Ross at the Kendall and US1, Miami, Fl. To whom it may concern: I visited the Wynnewood village Ross location today for a return because the store was convenient from my mother's house. Please keep in mind that all company stores (Such as Ross, Marshall's, TJ MAXX, Walmart) all operate and run differently. Quality of shoe was the issue and Ross policy states after 30 days you get a store credit. I'm very unhappy with the return/refund policy. I purchased a dress today that I thought was clearance because it said price reduction/reduced price..something along that line. Even the dollar store has better quality than Ross. If the product becomes faulty after wearing it then that is your loss. How long does it take for the money to be put back on the card after a refund has been made at Ross? I buy at one and return to another without any problems. However if you originally used an online payment service eg PayPal your refund will be made to your preferred credit or debit card or issued as an in-store. I have never had a problem in the past getting just store credit. If tags are detached the item will not be accepted. Ross gives you until January 31st to return all items purchased between December 1st 31st. Tambria Spencer Please explain why the Ross refund. If you abuse the system or make too many return without a receipt, your return WILL be declined. Web: city car driving simulator 4. ross return policy clearance items. I didn't go inside because I didn't feel like you g to JAIL today I have never been treated so horribly by someone in retail especially when I did nothing wrong except return shoes that didn't fit my niece!! Tags only need to be on swimwear not t shirts. We can't take back a dress after you've had your fun with it because we can't sell it again. If the tags are off and you don't have your receipt your damn problem. I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. But after this recent experience I will never shop at Ross again.I didn't want my money back, or any kind of store credit. If you return something without a receipt, it is automatic store credit, Ross employees at the store have no say over this. Full refund on merchandise (not used, worn or altered) accompanied by the original receipt within 30 days of purchase will be refunded in the same form of payment in which it was purchased. Debit cards using PIN will receive cash. I love Ross and I hate the customer services at Ross stores. Anyway, they told me they could not take back liquids. The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. With or without your receipt, your items purchased can only be exchanged for store credit if returned more than 30 days after the initial purchase date. While 30 days is a little tight on a return policy I will say I haven't had any problems working within their guidelines. Quite a few of them have different policies and it is to the owners discretion to how they accept refunds. For cards . Have never returned anything and we have shopped there for at least 2 years. I was just hoping to get through it without her making a scene where there wasn't one.(have seen this type before). If you try to return something without the receipt, we will need an I.D. If merchandise was paid for with a check, cash will not be issued for five (5) days. No Ross associate should dismiss you the way you've claimed to be dismissed. I returned 10/11 items only a day after purchase & paid $22.02 cash & $74.87 was store credit. I asked the cashier and she said "the machine wanted it." The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. All the associates and customers are required to wear masks inside their premises. Moreover, Ross only operates the in-store return model, if you are facing any issue with your products you can easily return it in-store. Look people everyone knows you need a receipt to returns things to most stores and that tags should be on them. Horrible Return Policy. I returned some shoes on Monday, 2 days ago, and the refund was to go back on my Visa but I am not seeing this in my account. I paid $21.99 ($24.10 with tax) in cash. If a return is as allowed by your company's return policy, make sure your managers are trained to issue a credit to the same card account that was used for the original transaction. The exception to this is if you pay with a check. As well as checks. She then put ALL of the merchandise in ONE big bag!! However the experience was terrible. After all that has said, My point is, first Ross is not tagging and matching the right items and it is not right for the employees to blame the customers in a very rude and non professional way. Did anyone notice Ross's prices were getting hire than Macy's clearance items now? First time I go to Ross and they say they can give me a credit with something I bought 3 months ago, with a receipt, if no receipt than they give you a credit, only at Flagler Ross has that ever happened to me, thank god I never come here, I had same issue returning an item. on 7/8/2018 location and bought a shirt, went home and tried it and noticed that it was a bit tight. Did not want give to know. My tag said rose fascia which is a color. Plus, it's an item that would be put back on the shelf and resold. gifts for Christmas often do not come with a receipt. If you wear items don't expect a refund, if housewares are removed from the box don't expect a refund. Ok Ross thanks for stealing my cash & only giving me credit voucher & took my $6.99 item without adding to refund & only thing i kept original purchase was $3.99 so math doesn't even add up to put ALL on voucher! Manager was very rude and wasn't willing to even discuss it. I have two shirts I received AS GIFTS (so obviously I don't have the receipts) and they don't fit. Debit and credit card refunds will be available in up to 10 business days. Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. Note: Protect your cards like cash. If you want to sanitize the debit card but a refund the tags only. This particular employee was accusing me of switching the tag. Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. You can call Customer Service number 1-800-335-1115. I honestly think they should revise their policy. I will keep shopping there. They yell at everyone on the line like we are cattle. Is a Ross Dress for Less catalog available? 17. When we came home the money was already in the card! You dont need a tag either but you will need your Id for all returns. I bought a pair of sandals and they seemed to fit fine but the security tag was on so I couldn't actually walk to check the fit. I didn't notice the credit until I had arrived at home. If you try to return an item without the tag but with a receipt, then we have to check the description. I have been shopping at Ross since I was 18. I had this kind of incident happen to me two other times at another Ross location. If you are not satisfied with the merchandise, you can easily return it by visiting any Ross stores. Thank you. So you wash it and find out you can't return it because you wore it then washed it. I have caught switches and because I can't physically prove the person standing in front of me was the one who did it, I just let them know that the item is incorrectly priced and I offer to look up the actual price. Today to get a pair of shoes refunded as well as a mistake the cashier had made by scanning the same item twice. How will I be refunded for my return? She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take. You'll need cash, debit card, credit card, check, gift card, Apple Pay, or Google Pay to make a purchase. What Is Ross Return Policy After 30 Days Returning unwanted items at Ross's department stores is similar to policies at most other places. Over a 2 day period, I visited 3 different Ross stores in order to purchase four. Still, where is my $2.24 or $2.25 tax return?!?! On Monday, I wore my purse proudly. Than you for listening. I'm at a lost for money. They said it took a couple days for the credit to post. The one thing I do, that I don't think a lot of employees do, is check the description when it pops up on my screen. After a couple wks of seeing these present store mgr staff "tactfully hate their lives"I got married a couple yrs later&,fortunately was told by my fabulous husband Dan "you dont have to work full time". Step 2: Choose the reason to return the product. Please do not include sensitive or personal information such as credit/debit card number, Social Security number, drivers license number or banking information in your message. The tags are still on and everything. I eventually decided that I really didn't need the purse so I took it back to a Ross store on 6/16/16 - exactly 30 days after the purchase. The tag was off, but I having it with me After so much arguments.. End up with the merchandise. I have a piece of the packaging with the Ross price tag still in place, but can't find my original receipt. If you would like to make a further inquiry regarding the selling of your Covered Information, as defined under Nevada law, please contact us by using the form located on the Contact Us page using the subject line "Nevada Privacy Request." Contacting Us No. TO WATCH ROSS EMPLOYEES THAT IS WHY. Had my receipt and tags on my unworn merchandise. If the item still has the price tag attached, you should be able to return the item for store credit. I have been shopping at Ross for decades and consider it my favorite store. So i actually work for ross & i just have to say following the rules doesn't always work. Bought a jewelry item and was trying to return it. I'll take my business somewhere I feel welcome and appreciated as a customer thanks. They need some quality control. I told her to smell them if she thinks im tryng to lie. This is ridiculous. Contract. Ask for the discount for purchase and a lot of companies will still make that sale. You do not even have your receipt and they are already screaming "Next!" Picture frames, shoes, etc. Ros store is rubbish.